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McDonald's

3.2
(1902 reviews)

Business Details

1464 Walton Way, Augusta, GA
30904, United States
(706) 722-2747
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1464 Walton Way, Augusta, GA
30904, United States

Hours

Reviews

3.2
1,902 reviews
5 stars
584
4 stars
369
3 stars
326
2 stars
162
1 star
461

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 20-30 minutes, leading to frustration.

Food Quality

There were numerous complaints about food being served cold or incorrect, with some customers noting a decline in overall quality.

Staff Attitude

Many reviews highlighted unprofessional and rude behavior from staff, contributing to a negative dining experience.

Cleanliness

The cleanliness of the restaurant was often criticized, with reports of dirty tables and unsanitary conditions.

Mixed Experiences

While some customers had positive experiences with service and food quality, these were overshadowed by the majority of negative feedback.
  • XX
    Xidle
    Feb 24, 2026
    1.0
    I’m sorry but I am never eating McDonald’s again after eating the hot honey chicken sandwich, I have an iron gut and my stomach couldn’t even handle the food. I can taste the kitchen in the bacon. I highly recommend not eating fast food though, this was horrible.
  • LD
    Lena Day
    Feb 13, 2026
    1.0
    Honestly the worst restaurant service and time management. It's always a mess at this location, there is no organization whatsoever ans the food always taste like they do not do proper cleaning. Expect to wait on your order for over 25 minutes. It was an interesting recorded call while not being placed on hold.
  • NS
    Niaishia Staley
    Feb 10, 2026
    1.0
    I ordered a hot honey crispy chicken sandwich and they old lettuce on my sandwich and I told them no salt on my fries
  • KE
    Kyle Eubanks
    Feb 9, 2026
    1.0
    Nothing will get done in a timely fashion. They don't care how many people are in line inside. Also manager doesn't seem to care that their performance is absolute junk. I understand it gets busy but waiting 30 minutes just to pay for an order and 20 more for the food absolutely takes fast food out of their vocabulary. The girls are doing all they can but they are severely understaffed it seems to me.
  • EG
    Ellie Guadron
    Feb 6, 2026
    1.0
    The food took a long time just to come out. It was a little busy but not too busy for food to come out 35 minutes later from the time it was ordered. There was a line of people waiting for their food after ordering. And the food was barely warm. I’m not sure how their drive thru did but I can only guess they were waiting as well. There’s a lot of homeless people around the building and they come into the McDonald’s too. The tables don’t seem to get cleaned frequently either.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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