Customers reported mixed experiences with service, ranging from friendly and attentive to rude and unhelpful.
Food Quality
There were numerous complaints about food quality, including cold and poorly prepared items, while some customers praised the taste of specific items.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the bathrooms and dining area.
Order Accuracy
Many customers experienced problems with order accuracy, receiving incorrect items or poorly made food.
Staff Attitude
Feedback indicated that staff attitude varied significantly, with some customers noting friendly service while others reported rudeness.
WW
Wanda
Dec 22, 2025
3.0
The windows attendant had on gloves touching the money and window but then disappears to the back with the food with the sames gloves on......
JB
Jon Blanchard
Dec 6, 2025
5.0
The employee at the Pick Up window was kind enough to allow me to order another item at the Pick Up window, that I forgot about while placing my order at the drive-thru menu.
SM
Skylar Martin
Dec 1, 2025
1.0
Terrible service. Went through the drive through and order a Oreo blizzard and a chocolate milkshake. The order was repeated back correctly and said to pull around to get the total. Paid for the order and received it. Went to drive away and was given a strawberry milkshake. When I pulled back up to the window I had several workers make eye contact with me and not come up to the window. Sat there for several minutes watching the workers sitting around talking and we were never helped so we pulled off. Will not be returning.
YA
Yeasin Arafat
Oct 29, 2025
5.0
Absolutely loved it. The attention to detail and service were amazing.
NN
Nate
Oct 28, 2025
5.0
Great restaurant, great service, great staff!! Wonderful place to eat
It is located at 2837 Central Ave, Augusta, GA 30909-3904, USA.
What are the operating hours for Dairy Queen Grill & Chill?
They are open Monday to Thursday from 10:30 AM to 10:00 PM, Friday and Saturday from 10:30 AM to 10:30 PM, and Sunday from 11:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, it is family-friendly with booster seats, high chairs, and welcomes children.
Does Dairy Queen Grill & Chill offer outdoor seating and WiFi?
Yes, they provide outdoor seating along with free WiFi for their customers.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, you can order online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/10649/.
What nearby attractions can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby attractions include Mockingbird Hill, a landmark with sculptures and a fountain, and Cutno Dance Center, a dance school and local activity spot.
Are there nearby places to shop or take care of errands when visiting Dairy Queen Grill & Chill?
Yes, nearby you can find Celebrate on Central bakery, Pet Safari pet store, Ace Hardware, and Walgreens pharmacy/convenience store for various shopping needs.
What financial services are available near Dairy Queen Grill & Chill?
Near Dairy Queen, there are financial services such as Bank of America, OneMain Financial, World Finance, and Merchants Credit Bureau.