Chipotle Augusta Exchange is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted rude and unhelpful staff, with several customers experiencing negative interactions with employees.
Food Quality
Many customers reported issues with food quality, including small portions, bland flavors, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both dining and restroom areas.
Order Accuracy
Several customers noted problems with order accuracy, including missing items and incorrect food preparation.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, particularly highlighting specific employees for their excellent customer service.
MB
Mind Bender
Jan 3, 2026
5.0
Staff here has the best vibe, if you don’t enjoy the process of ordering it’s not that people are busy, you’re probably not fun as a person. Great burrito too
AW
Anthony Wohlrab
Dec 27, 2025
5.0
Go here every day very nice employees and routine food!
DD
DeeDee
Dec 18, 2025
5.0
OMG…I love this place! My family and I eats here at least 1x weekly. We love the chicken burritos….with extra chicken! The combination of herbs and spices in the ingredients will have you craving these foods. Your taste buds will be savoring every bite, until you’ve devoured every morsel…leaving you fully satisfied. I’m salivating while writing this review!😄😋
CK
Cody Kæ
Dec 11, 2025
5.0
I haven't had Chipotle in a few years and it's better than I remember 😭 the food was delicious and the service was very pleasant. Will definitely be stopping in again - I definitely see that they stay busy during rushes not just for the convenient location, but because they earn it!
AA
Alex Alves
Dec 2, 2025
2.0
At 5:30pm, I encountered a very bad, nasty, and spiteful attitude from the cashier, when she said "Can you not grab that" after I went to grab a to-go bag even though on a previous day a friendly manager said this it was okay. She said due to 'Covid,' but they are not wearing any masks or gloves at the register. If Covid was the real reason, the bags would be far away from the customers and not RIGHT NEXT to the cash register; there is plenty of space, elsewhere. It seemed like a LAME EXCUSE rather than taking FULL OWNERSHIP. Bad attitudes need to be left at home.
I believe the real reason was because I directed her to give me a 'tray' because me and my guest wanted to dine in after I stopped her from putting our food in a to-go bag as if she has a 'NOBODY TELLS ME WHAT TO DO' attitude.
This will not get you far in customer service. Chick-Fil-A is STRICT when it comes to customer service evaluations on their employees because you want customers to return and feel at ease; not tension.
The professional response is, "Allow me to get it for you," followed by "My pleasure." Not a 'nasty look' and an acrimonious retort.
I immediately asked for the manager and spoke to him about her rudeness and he said he would 'talk to her about that.' What definitely left me feel uneasy was the rude look she gave me after spoke to the manager. It was a look of 'no remorse' or apology after I made the manager aware of my dissatisfaction with her behavior.
I've eaten here A THOUSAND TIMES and not once encountered such a bad attitude.
All eyes are on you and everything must be PROFESSIONAL. I'm a veteran and this was drilled into us. I believe the manager could have offered a discount on a future meal to allieve the tension; something done as a 'token of good faith' that I could rest assured the behavior would be corrected. I would have never encountered such rude behavior at Chick-fil-A. I would move her to another section and away from the cash register as one person can make the entire team look bad; especially as the cashier position is the POINT MAN, however every employee's position is POINT MAN.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill at Augusta Exchange?
Chipotle Mexican Grill at Augusta Exchange is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Augusta?
It is located at 229 Robert C Daniel Jr Parkway, Richmond, Augusta, GA 30909, USA.
Does Chipotle Mexican Grill at Augusta Exchange offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an order from Chipotle Mexican Grill online?
You can order online via their website at https://order.chipotle.com/ or through their app available on the Apple App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Is Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, Chipotle Mexican Grill is welcoming to the LGBTQ community.
What are some nearby places to Chipotle Mexican Grill at Augusta Exchange that customers might visit?
Customers can visit nearby places such as MOD Pizza for pizza, Starbucks for coffee, and Bed Bath & Beyond for home goods, all located within Augusta Exchange.
Are there any nearby fitness or health centers close to Chipotle Mexican Grill?
Yes, Crunch Fitness - Augusta and Jenny Craig Weight Loss Center are nearby, offering options for fitness and health.
What nearby stores can I visit for shopping after dining at Chipotle Mexican Grill?
After dining, shoppers can visit nearby stores like Target Augusta, Old Navy, and Rack Room Shoes for a variety of products.
Does Chipotle Mexican Grill at Augusta Exchange have social media and online presence?
Yes, they have a LinkedIn page, Pinterest, YouTube channel, Instagram (@chipotle), Twitter (@ChipotleTweets), and Facebook page.