Business Details
About
Mexican Restaurant
Chipotle Augusta Exchange is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,224 reviews
5 stars
568
4 stars
245
3 stars
112
2 stars
87
1 star
212
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including bland flavors, small portions, and incorrect orders.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Cleanliness
The restaurant was frequently described as dirty, with reports of unsanitary conditions in both dining and restroom areas.
Portion Sizes
Several customers expressed dissatisfaction with the portion sizes, noting they have decreased significantly and are not worth the price.
Order Accuracy
There were multiple complaints about incorrect orders, missing items, and overall lack of attention to detail in food preparation.
- SWSeneca WashingtonNov 17, 20251.0Staff is so unhelpful and rude. Couldn’t even take the time to check a drawer or managers room to even check for a missing wallet.
- MTMadison TimmermanNov 6, 20251.0every time i go to this location they have the rudest staff, you can be the only customer in the building and not a single employee will help you. went in today to pick up an online order, i was standing there at the pickup counter and no one would even look in my direction, one lady walked past me even looked at my phone where she saw i had an order and just kept going. one man came in and i saw he was clocking in and he immediately helped me, i didnt get his name but hes the only one in the whole building who could even acknowledge me. i got in the car and checked the order where i noticed i was missing a bag of chips, most of the food im ordering is not for myself so i reluctantly went back in knowing it would be the same issue. so once again, not a word or look from a single employee, this time there’s not a single other customer in the building, possibly a shift change since most of what i thought were customers at first were employees leaving. and crazy enough the same lady that walked past me the first time did it again and i didn’t see the man who helped me the first time so i finally just had to find someone that wasn’t talking and laughing with other coworkers to hear me. i’ve worked as a waitress for almost 8 years…. i have never given customer service this poor and it’s just insane that other establishments allow this type of service. i wish i did know the name of the man who did help me, he seems to be the only employee there with the slightest bit of sense, other than that every employee at that time was just sorry, awful employees and owner for allowing it.
- CSCassandra ScottOct 15, 20252.0What is with the meat portion size? I counted 7 pieces of diced chicken for the entire bowl and it was dry and bland on top of that.
- DLDavid LeegeOct 13, 20252.0Lousy food, mens bathroom was disgusting, door wouldn't close, toilet gross and no towels. Ice was not working in sida machine.
- PMPATRICK McCloskeyOct 8, 20252.0Usually Chipotle is good, NOT THIS TIME! This place is getting too expensive for what you get. The steak was tough, the vegetables were tasteless, the chips were VERY VERY STALE. The cost for what you get is getting out of hand. Everything is an add on. Extra for queso, extra for chips, extra for salsa. It just keeps going! By the way, they had no ice for drinks. We will avoid this place from now on. Very disappointing.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill at Augusta Exchange?
Chipotle Mexican Grill at Augusta Exchange is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Augusta?
It is located at 229 Robert C Daniel Jr Parkway, Richmond, Augusta, GA 30909, USA.
Does Chipotle Mexican Grill at Augusta Exchange offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an order from Chipotle Mexican Grill online?
You can order online via their website at https://order.chipotle.com/ or through their app available on the Apple App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Is Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, Chipotle Mexican Grill is welcoming to the LGBTQ community.
What are some nearby places to Chipotle Mexican Grill at Augusta Exchange that customers might visit?
Customers can visit nearby places such as MOD Pizza for pizza, Starbucks for coffee, and Bed Bath & Beyond for home goods, all located within Augusta Exchange.
Are there any nearby fitness or health centers close to Chipotle Mexican Grill?
Yes, Crunch Fitness - Augusta and Jenny Craig Weight Loss Center are nearby, offering options for fitness and health.
What nearby stores can I visit for shopping after dining at Chipotle Mexican Grill?
After dining, shoppers can visit nearby stores like Target Augusta, Old Navy, and Rack Room Shoes for a variety of products.
Does Chipotle Mexican Grill at Augusta Exchange have social media and online presence?
Yes, they have a LinkedIn page, Pinterest, YouTube channel, Instagram (@chipotle), Twitter (@ChipotleTweets), and Facebook page.