Papa Johns Headquarters

Reviews

• CB

  Coach Lou Braxton

  6 days ago
  1.0
  Union City Papa Johns 4548 Jonesboro Road Suite B, Union City GA has a manager there that refuses to give his name. He is rude and have no customer service etiquETTE. No accountability FOR POOR SERVICE. I ordered online at 6:40- I got a message pizza was ready approx 7:00. I left my house-- in Papa Johns stood for 30 mins- pizza is not ready- after he annoucement my pizza was in the oven-- then 15 min later he called out he needed a large double pepporoni. I thought to myself that is my pizza. I still remain calm. After 10 mins I asked if my pizza was done still no.. The Manager then asked what should he do. I said first take accountablity. I have been coming to the same place for over a decade and never had problems until now. The lady called my name- and I got the pizza. Manager was upset I got the pizza behind the counter already paid for. (I think he did this on purpose from the last interaction) I am about to fall out because I had been standing now for an hour. The Manager got very agrumentative then I told him I have been waiting for over an hour, you lied about the pizza being in oven, and the app told me the pizza was ready over an hour ago. This Manager is nasty and very rude, very agrumentive he holds no accountability for his store not having the pizzas ready. The Manager who refuses to give me his name and told me to LOOK HIM up! He is tall African American male-- about 6'2- 6'4-- This Manager was giving out false information saying the pizzas are in the oven when they weren't. I watched him agrue with a door dasher lady for 30 mins because the same concern being told the pizza is ready and it is not. Someone need to get to Union City and give consumer service classes ASAP and assess the communcation issues this Manager has. This is unacceptable. This is my second interaction with the same manager. I WILL NOT GO TO THIS PAPPA JoHNs ever AGAIn. Look at my pizza hx. I have been a customer a long time for over a decade. Never had problems until now. First interaction I was waiting patiently-- I was observing the food preparer after the food comes out of the oven with NO GLOVES or Foot Tongs- she was picking up the chicken wings with her bare hands/fingers. Then she walked to the cash register to address a client. So I watched. When I saw the Manager come out I politely notified him the food preparer has no gloves on and going between the food and the register. She should stay with the food. He then proceed to argue with me asking me if she handled money--I told him no but she shouldn't be coming up to the register at all if she is the food preparer--she didn't wash her hands, no gloves. He yells NO Papa johns uses gloves you can ask all the Papa Johns-No one uses gloves. We then started yelling back and forth and another customer agreed what I was trying to tell him. The manager would not listen and started to get into a heated argument with the other customer. It was very bad the customer had to storm out the building because the Manager called the police. This manager does not know how handle or de-esculate the situations. They got into a heated argument and the manager call the Police they was threating each other. This could have been easily taken care of if the Manager had some type of Proper TRAINING in Customer Service Etiquette and took ownership of my concern of cross contamination. Instead the Manager became very agumentative and refuse to address the situation. INSTEAD he was trying to prove his point and trying to prove me wrong that his employee didn't do anything wrong since no money was exchanged. I hope this gets to the upper management and the highest management to see I am warning you all this Manager who refused to give me his name-- he is Tall African American Male- Slender build-- appprox 6.2-6.3 in in height. His Pappa Johns communication skills are very poor and dangerous to customers.
• DH

  Donna Hart

  Feb 4, 2026
  5.0
  Across from Truist Park
• JR

  JMFS- RA'VIEW'S!!

  Jan 22, 2026
  5.0
  Went there for a business meeting with my man Shaq but I ended up eating too much pizza and had to lay down in the lobby and took a nap by the time I was done he's already took off and took off and I didn't get to have my meeting with them next time but it'll be all good
• AC

  Amelia Carter

  Sep 9, 2025
  1.0
  NO USE AT ALL!!!
• JA

  Jimmy Aloi

  Sep 23, 2023
  1.0
  $5 delivery fee. Lol, go fys!

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