Jimmy John's

Reviews

• TL

  Tiffany L

  Apr 5, 2026
  1.0
  I’m extremely disappointed with my experience at this Jimmy John’s location. My order was supposed to be delivered between 10:15–10:30, but it didn’t arrive until 10:45. To make matters worse, when it finally showed up, I was missing a sandwich and a cucumber salad. I called the store, and they said they would send the missing items out. I waited for an hour, having to call the store multiple times for an update. I was in between games at a volleyball tournament and specifically chose Jimmy John’s because of their “freaky fast” reputation. Instead, it turned into a stressful and frustrating situation, and missed the start of my daughter’s next game. I’ve ordered from other Jimmy John’s locations before and never had an issue, which makes this experience even more disappointing. Unfortunately, because of this, I will not be ordering from this location again.
• DW

  Drea Will

  Apr 3, 2026
  2.0
  All I’ll say is this: Jimmy John’s generic responses to customers with genuinely frustrating experiences say everything. It’s clear they don’t care. People take the time to explain what went wrong, and the response is the same copy-paste apology telling them to report it again somewhere else. Why put that burden back on the customer? If you actually care, take the feedback, pass it along internally, or ask for their contact info and make it right.
• JR

  Jamel Rico

  Feb 18, 2026
  5.0
  They did an amazing job with my order love the staff and food! I go there almost every other day for lunch.
• DT

  Dr Lucy Todd

  Feb 12, 2026
  5.0
  Kendall and Emie were exceptional in every way! They provided exemplary service above and beyond their normal duties and are to be commended for their professionalism. They were extremely respectful which is a rarity for some folks today. I commend Kendall and Emie for raising the standard at Jimmy Johns on West Peachtree!
• CT

  Cdiaz TestAccount

  Feb 9, 2026
  1.0
  Our organization has placed three separate orders over the past eight months from the Jimmy John’s at 400 W Peachtree, as I’m a long‑time fan of JJ. These orders were for company events, where accuracy and timeliness are essential. Unfortunately, we experienced issues with all three orders. 1) Online payment failures Each time we attempted to place an order online, the website would not process payment—regardless of whether we used company cards, personal cards, or Apple Pay. We repeatedly received the error message: “We are unable to take your order. Please check your payment information and try again.” Because these were large, customized orders, placing them online would have been far more efficient than spending 10+ minutes on the phone each time. 2) Rewards not honored The first two large orders earned us significant rewards points, so we attempted to use them on a third order. The online system applied the rewards discount, but once again, payment would not process. I went to the store in person with my laptop to show the issue. Staff acknowledged that our account had the rewards, but said they could not honor them. At that point, after spending considerable time trying to place the order, I paid out of pocket using one of the same cards that the website had rejected. 3) Order not ready at the agreed‑upon time When I arrived for pickup at the scheduled time, the order was only halfway completed. I had to cancel half of it and wait for the remaining items to be packed, as I needed to return to the office by a specific time. As a result, we were short on food for our meeting, and only managed because we had snacks available onsite. In summary: We cannot reliably place orders online. Phone orders are inconsistent. Earned rewards are not honored. Pickup times are not met. Customer service has been unreliable. For a location we’ve tried to support repeatedly, this has been disappointing—especially when these orders are for professional events where reliability matters.