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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Many customers reported long wait times, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the smoothies and food, others complained about watery smoothies, stale chips, and poorly prepared items.
Staff Attitude
Several reviews highlighted inconsistent staff attitudes, with some employees being friendly and helpful, while others displayed rudeness or indifference.
Cleanliness
The cleanliness of the location received mixed reviews, with some praising it while others noted dirty tables and unsanitary conditions.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about specific staff members providing excellent service and the overall quality of the smoothies.
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Wilfred Waters
Oct 4, 2025
1.0
It was like going back to the 1980s. We got styrofoam cups. They were twice the size they should have been. Those two issues right there explain all you need to know about America’s obesity epidemic and environmental impact. Then there was the flavour- peanut butter smoothie. I shouldn’t have tried it. But I did and let me tell you a pint or more of peanut butter smoothie is a tough slog. I ditched it. The egg and sausage Mexican quasedia thing was nice.
Another issue. The chairs outside were chained to the tables. You couldn’t sit comfortably. The tables were dirty. No one cares at this place.
PP
pjmjr pjmjr
Sep 19, 2025
1.0
No drive thru!
RR
Rachael Renee
Sep 11, 2025
1.0
Went inside and waited forever for my order of a Buffalo chicken wrap and child size smoothie. No one else was waiting for food or ordering before me or after me. Asked for no ranch, because I can't eat ranch, and what happens when I get all the way back to work with my Buffalo chicken wrap? Absolutely no Buffalo sauce. There's barely any chicken in the wrap and the smoothie tastes bitter. I called about my wrap being wrong and the lady said the ranch and Buffalo sauce is mixed together now. I said that doesn't make sense, never heard of this until now, and their kiosk that you order from allows you to remove ranch only... Nothing to do with Buffalo sauce. Said I can come back and get something else. Meanwhile I had a short lunch and 5 mins left. I've gotten this same order with tropical smoothie for 7-10 yrs so I'm confused on why this is a thing now, or if this isn't a thing and they messed up and didn't take accountability. They didn't even add a napkin in the bag, but it took them forever to make a wrong order. Huge waste of money. Incompetent staff.
BR
Bianca Ramierez
Aug 13, 2025
1.0
Very unhelpful. Staff is overwhelmed in the morning causing orders to be wrong and long wait times! I had an order pick up that was not ready and still ended up being wrong. They were not apologetic nor compensated me for the inconvenience of their business. My morning shouldn’t have been impacted especially when I’m paying higher rates for your products it should be correct and ready. I will be taking this higher as I want compensation for my time and the poorly presented food that was given to me in a frenzy.
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Frost BBM
Aug 1, 2025
5.0
U can NEVER go wrong woth tropical Smoothie! The drinks are delicious and the food is ALWAYS fresh and made to order! My new addiction