Service Speed
Customers consistently reported extremely long wait times for food, often exceeding 30 minutes, with some experiences detailing waits of over two hours.
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly an older male employee, leading to a negative customer experience.
Management Issues
Frequent mentions of poor management and staffing levels, with customers noting that the location is understaffed and poorly organized, especially during peak hours.
Food Quality
Several customers expressed dissatisfaction with the food quality, citing cold or incorrect orders, and a decline in overall food preparation standards.
Inconsistent Experience
While some customers praised individual staff members for good service, the overall experience varied greatly, with many noting a significant decline in service quality compared to previous visits.