Subway

3.0
152 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Atlanta Subway® Restaurant at 398 14th Street NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
398 14th Street NW, Atlanta, GA
30318, United States

Hours

Reviews

3.0
152 reviews
5 stars
52
4 stars
22
3 stars
12
2 stars
10
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Food Quality

Many customers reported issues with food quality, including stale bread, incorrect orders, and insufficient portions.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and poor hygiene practices among staff.

Order Accuracy

A significant number of reviews mentioned incorrect orders and issues with online ordering, leading to customer frustration.

Operational Issues

Customers frequently experienced problems with store hours, including locked doors during business hours and unavailability of menu items.
  • DJ
    Dae J
    Nov 16, 2025
    1.0
    If I could give 0 stars I absolutely would. I called to get support with a missing item from my order. I was told to speak with management and they’ll refund me. Cool. I call today and was told TWICE a manager was not there and then suddenly they passed the phone to the manager (??) I told the manager my concern and he said he could not refund me and if I placed a new order again he’d include that in my new order. I explained I used a gift card and wasn’t spending my own money again just to get a missing bag of chips and asked for a refund. I currently don’t have transportation and told him this as well but he kept urging me to come into the store to get the chips. Now frustrated, I said the only thing I wanted was a refund since that’s what I was told I’d get!! He then said “call the helpline to provide feedback” and disconnected the call. Are you kidding?? Horrible place. Horrible,
  • HD
    hossny dhrooj
    Oct 27, 2025
    1.0
    -They will not use the kind of bread you choose will give you what they have - worse bread even not fresh at all -they will not add all the Vege you want -they will add jalapeño even if you didn’t choose it -less portion of protein compared to other subways they don’t follow standard portion
  • VV
    V2
    Oct 13, 2025
    1.0
    Basher started screaming at us and asked us to get out. This happened for no reason. It was as if he was possessed!
  • LL
    Lee Morton (Lee)
    Oct 11, 2025
    1.0
    Food was horrible! Just thrown together!! Don’t waste your time in this hole in the wall.
  • JL
    Jenny L
    Oct 11, 2025
    3.0
    Sandwich was good as it could be and made to order how I wanted it. The worker was wearing long sleeves and I was concerned it would touch the food when she was reaching over the ingredients. I also noticed that tip was automatically included on the cost on my receipt which is pretty shady since I didn’t add the tip myself.

Frequently Asked Questions About Subway

What are the operating hours of the Subway at 398 14th Street NW, Atlanta?

Subway at 398 14th Street NW is open every day from 10:00 AM to 11:00 PM.

What types of meals does this Subway restaurant serve?

This Subway serves breakfast, lunch, and dinner.