Customer Service
Feedback on customer service is mixed; while some praised staff like Jennifer and Larry for their friendliness and helpfulness, many others reported rude behavior and poor communication from management and staff.
Food Quality
Numerous customers expressed dissatisfaction with food quality, citing issues like cold, undercooked, or incorrect orders, while a few noted that food was fresh and enjoyable.
Order Fulfillment
Many reviews highlighted problems with order accuracy and fulfillment, including missing items, wrong orders, and long wait times for delivery or pickup.
Cleanliness and Environment
Several customers commented on the cleanliness of the restaurant, with some noting it was well-kept, while others described it as filthy and unprofessional.
Management Issues
There were complaints about management being unresponsive or unhelpful, particularly regarding refunds and handling customer complaints.