At Papa Johns Pizza in Atlanta, GA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Atlanta pizza for any occasion. Call us for pizza delivery in Atlanta or stop by 3400 BUFORD HWY NE for carryout to order the best pizza in Atlanta, along with breadsticks, wings, and more!
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many reviews highlighted rude staff and poor service experiences.
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and poorly prepared food, indicating a significant problem with order accuracy.
Cleanliness
Several reviews pointed out unsanitary conditions in the store, including dirty dishes and general lack of cleanliness, raising health concerns.
Delivery Issues
Many customers experienced long wait times for delivery, with some orders arriving cold or not at all, leading to frustration and dissatisfaction.
Food Quality
The quality of the food was frequently criticized, with reports of undercooked or poorly made pizzas, contributing to an overall negative dining experience.
QS
Quenntell Smith
Feb 20, 2026
5.0
Great experience Management was amazing. Shoutout to the best manager I've seen in a long while. Customer service exceptional, food delicious, overall above average for her to be doing thos by herself
NE
Nicole Elliott
Feb 1, 2026
1.0
This was absolutely disgusting! The pictures will show you why! I ordered a medium half pepperoni & half pepperoni, spinach & banana peppers. They barely cut the pizza, the cheese is missing, they drenched the pizza in banana peppers… this is unacceptable. DO BETTER
TM
Tan Marks
Jan 16, 2026
1.0
On January 16th, 2026 I placed an order for three pizzas. The driver arrived with one, opened pizza. I inquired about the missing pizzas and after being told that only one pizza was sent, I instructed the driver to take the pizza back and that we'd contact Papa Johns regarding the issue.
I immediately contacted this located and after speaking with the manager on duty, was informed that they were short staffed. I asked that she ( the manager Chris) make a new order as, the one pizza they sent was sitting in the car with the delivery driver and that I wanted a fresh one.
She insisted that she could only send the missing two pizzas and that it would take an hour.
Needless to say, this will be our last time doing business with Papa Johns. The entire team at this location could use a bit of training.
PP
Poetic
Jan 5, 2026
5.0
The manger Shirley is a wonderful employee here and store has the best pizzai never had any issues here.
LT
LISA THOMAS
Dec 29, 2025
1.0
Visiting from Dallas we decided to come to this restaurant around the corner from my hotel at the Wyndham. We called ahead to place the order and we ordered a medium beef pizza, we were told that it would take 18 minutes so we went to another store to allow for the time of preparation. They even sent an email confirming the order and gave us a tracking.
We provided more than enough time prior to going to the restaurant to retrieve the order.
When we arrived I went on the inside to pick up the pizza and they were so far behind that they didn't even have a tag with our name on it for a pizza. There was about four people in the entire store.
As I was waiting I noticed some things that was quite disturbing.
The lady that was preparing the dough and putting the tomato sauce on the dough was right next to other pans of dough waiting to be prepared, I looked up at the ceiling and noticed that the AC was letting off a lot of condensation and they even had a bucket right next to the dough that appeared to be collecting the water. The issue that I saw was that the condensation was being blown by the AC unit all over the dough that was sitting open and exposed.
I immediately became disgusted because I thought about all of the dough being contaminated from water blowing around from out of the ceiling. The only thing I can think of is that people are eating this food unbeknownst to them that they have been exposed to possible chemicals from a ceiling from a AC unit.
Since they were nowhere near at a point of trying to find our order I just went ahead and left the store but I was so disgusted just thinking about bacteria in the food. I will be contacting the health department
LF Thomas