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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Atlanta is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous reviews highlighted poor customer service, with staff displaying rude and unprofessional behavior, particularly in a hospital setting where empathy is crucial.
Food Quality
While some customers enjoyed the food, many reported issues with incorrect orders, unsatisfactory food quality, and unsanitary practices.
Ordering Process
Customers expressed frustration with the kiosk-only ordering system and the lack of staff assistance, leading to long wait times and confusion.
Location Accessibility
Several reviews noted that the location is not open to the general public, causing confusion and dissatisfaction among potential customers.
Cleanliness
Multiple customers commented on the cleanliness of the establishment, with reports of dirty tables and unsanitary food handling practices.
KS
Kay Sims
Dec 9, 2025
1.0
The manager is an extremely rude mad with a bad attitude. I stood at the front to order and he and 3 other employees stood around and ignored me for 5 minutes then rudely said they don’t take orders and I have to order on the kiosk or my phone. I left and they cursed me out and laughed at me
NK
Nichole Koonce
Nov 14, 2025
3.0
Came here for a quick meal being in the area.
Food was average. I had a 2 with the Freanch Onion soup and a French Dipper that scored me a second cup of soup. That service was worth the star.
One observation that I found disturbing. Since when did Georgia Health dept drop the need for full hair coverings of food prep and handling cooks and preparer?
Backward ball caps, a bandana with hair hanging to the waist, mustache and goatee. No hairnetting in sight or use.
This is in a medical establishment!
Not a good image for either place or staff.
NC
Nathan C
Nov 6, 2025
2.0
Heads up. No where online does it mention this location is closed to the general public. Patients and doctors/hospital staff only. Unless you order through a delivery app. Security guards at the front are over zealous. Be prepared to tell them to kick rocks.
AL
Aaron Lee
Oct 27, 2025
4.0
Kiosk order only on the day I went. The menu was easy to navigate. I went a bit after the lunch rush so everything was easy. They had a huge monitor displaying my order status which was nice. Good sandwich but probably a little too much for what it was. Not sure if this location charges more for being in a hospital.
AM
Andrew M
Oct 4, 2025
3.0
Food was good, attitude of the woman behind the counter not so good... looks like she's mad at everyone... bad way to deal with customers... try being more friendly to your customers !
Does Panera Bread at 1968 Peachtree Rd NW accept reservations?
No, Panera Bread does not accept reservations.
What are the operating hours of Panera Bread in Atlanta?
Panera Bread is open daily from 5:30 AM to midnight on weekdays and from 6:00 AM to midnight on weekends.
Does Panera Bread offer delivery and what are the delivery hours?
Yes, Panera Bread offers delivery from 5:30 AM to 11:59 PM on weekdays and from 6:00 AM to 11:59 PM on weekends.
Can I order online from Panera Bread’s Atlanta location?
Yes, you can order online for Rapid Pick-Up or Delivery via their website or the Panera Bread app.
What types of food does Panera Bread specialize in?
Panera Bread specializes in soups, salads, sandwiches, freshly-baked artisan and specialty breads, and offers vegetarian broth bowls and the 'You Pick Two' menu options.
Is Panera Bread in Atlanta suitable for casual dining?
Yes, the attire is casual and it offers a welcoming environment suitable for casual dining with complimentary Wi-Fi.
What payment methods are accepted at Panera Bread?
Panera Bread accepts American Express, Cash, Discover, MasterCard, and Visa.
What are some nearby medical facilities customers can visit near Panera Bread?
Nearby medical facilities include Pediatrix pediatrician, Radiology Associates Of Atlanta PA, and Atlanta Lung Specialists, useful for those with appointments before or after visiting Panera Bread.
Are there other coffee shops near Panera Bread where customers can visit?
Yes, Starbucks is a nearby coffee shop where customers might go for a different coffee experience before or after visiting Panera Bread.
Which nearby dining options are available if I want to explore other cuisines around Panera Bread?
Nearby dining options include Shawarma Non-Stop for Middle Eastern cuisine, Yumbii for Korean and seafood tacos, and Gusto Peachtree for American fast food.