Morton's The Steakhouse

Reviews

• AS

  Anonymous S

  2 days ago
  2.0
  Immediate upon arrival, I walked in and sat at the bar. I wasn’t addressed at all even after 5 minutes of being there and sitting at the bar - I was dressed in gala attire. Felt the customer service was terrible at this location. Won’t be back.
• KJ

  Keisha James

  5 days ago
  5.0
  I took my fiance to dinner at Morton's Steakhouse for his birthday and the service was excellent. Everything was handled with amazing professionalism and customer service that met the standards of a premier dining experience, down to the personalized birthday message and table decorations. The food was excellent in taste and presentation. We had a wonderful time and highly recommend Morton's Steakhouse foryour diningexperience.
• AA

  Ashlee Ammons

  Jan 3, 2026
  2.0
  I’ve dined at Morton’s in Chicago before, so I had high expectations for our Christmas Day dinner here. Unfortunately, the experience was deeply underwhelming. We had a reservation for a family of four and while the evening started off strong with appetizers, it quickly went downhill. We waited over 45 minutes between appetizers and entrées, only for the mains to arrive cold—completely unacceptable at this price point. When our waiter disappeared, we flagged a manager, who actually suggested “throwing the food under a heat lamp,” which says everything. We then waited another 30+ minutes for the dishes to be remade while nearby tables were reseated and finished their meals. The female manager was incredibly rude and dismissive. The male GM did his best, but it was clear the night had completely overwhelmed him. Regardless, excuses don’t matter at this level—basic steps of service should always be intact. When the food finally arrived, the au gratin potatoes were still cold in the middle, but at that point we gave up, finished the meal, and left. To top it off, the interior feels tired and worn, which matched the overall experience. We won’t be returning.
• SW

  Sylvia Worley

  Dec 30, 2025
  3.0
  A friend and I decided to dine here while visiting Atlanta. The atmosphere of the restaurant was great, and the service was good. We both ordered the filet and lobster tail dish with a side of the bacon and Gouda gratin potatoes. The bread for the table was great, and actually was one of the best parts of the meal. The lobster tail was seasoned well and we thoroughly enjoyed it. However, the filet was simply okay. It did not have much flavor and was not as tender as expected. We were tempted to ask for A1. The potatoes were fine, but also lacked flavor. We each ended up paying 100 dollars including tip which we felt did not reflect the quality of the meal received. Our waitress was good, food came out quick, and our drinks were always filled. Perhaps order something else.
• LL

  Luxlady Luxlady

  Dec 14, 2025
  1.0
  I decided to make reservations for 6 to celebrate my husband’s birthday. My reservation was for 7:30 on Dec. 13th. I received a text @ 7 alerting me that my table was ready. We were in route but had not made it to the restaurant. Got there before 7:30 but half of my party arrived about 10 mins after. We were seated at our table about 7:45 everything was going good. That quickly changed as it took about an hour to place an order for drinks. We were not made aware that the drinks that we order could not be made because they were out of the alcohol it took to make the drinks. But instead of alerting us the drinks were made with whatever they had. My guest did not like the drinks so we returned them and reordered something different. It took forever for our order for food to be taken however we realized the younger people who arrived after us ordered and received food before us. We were finally able to make place an order then was told they were way behind on food orders in the back. I ordered a Coke with my food however it was never refilled after receiving it. The food did come after being there over 2 hours. I don’t even remember the name of our waiter as she was not consistent in coming to the table. She did stop by to tell us basically she was way behind and would not be able to come to our table. The only consistent person who came to our table was the gentleman who kept our water topped off. Before leaving we asked for containers to take the food we had left they bought us boxes but no plastic containers to actually put the food in. Our overall experience was not good for it being our first time visiting the restaurant and for the amount of money that we spent over $775.00 the tip was added in to the total of the bill. However the service did not reflect the amount paid for the tip. It’s safe to say we all was Very disappointed in our experience it turned a happy occasion into an unpleasant birthday dinner.

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