Many customers reported poor service, including rude staff and long wait times for orders.
Food Quality
Several reviews mentioned issues with food quality, including old ingredients and incorrect orders.
Delivery Issues
Numerous complaints about delayed deliveries and incorrect orders, with some customers never receiving their food.
Cleanliness
Customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and quick service.
CE
Corey Edwin
Feb 14, 2026
1.0
I received two fraudulent charges on my debit card originating from this store. corporate was rude, dismissive and did not seem interested in any sort of communication action other than take it up with your bank. I realize there is an established protocol for this, I know how banks work. here is the rub. that multi million dollar company, thru the fraudulent charges ($50 and $150) over drew my bank account and caused a cascading slew of charges, defaults, returned checks etc. I will not be reimbursed for any of that.
I know fraud is hard to nail down. they were not interested in addressing any part of those concerns. shame on you, corporate giants. your subs suck anyway.
EDIT: while I appreciate the prompt response from the owner, I do not appreciate the bland rubber stamp reply. the manager that I spoke to told me the exact opposite, that there was "no way to really know" etc.
$200 worth of charges in an instant. additionally they had to cancel the card and ship a new one, rendering the card unusable for even longer length of time.
NT
Nate Tomforde
Feb 14, 2026
5.0
We came in late and they still helped us. Great customer service
MT
Moe Theravada
Jan 22, 2026
1.0
Old meat, rotten vegetables, and stale, expired bread. I regret going here. Never coming back:
SN
Shameca Nicole
Jan 12, 2026
2.0
Worst Jimmy John’s location ever!!! I’ve been to this location twice and had a bad experience both times.
KK
KC
Nov 24, 2025
1.0
This placed need to cleaned the food quality at this location has declined.