Dunkin'

Reviews

• HV

  Hadiyah Vaughn

  3 days ago
  1.0
  Today I visited this Dunkin’ to order a Peppermint Mocha Iced Signature Latte. Unfortunately, my experience was very disappointing. The employee who took my order did not understand what I was asking for and made the wrong drink. When I politely asked for the correction, he told me there would be an extra charge, even though the drink was not made correctly in the first place. I ended up requesting a full refund because the situation wasn’t handled professionally. On top of that, the employee seemed frustrated and had an attitude instead of trying to clarify my order or ask questions. I understand that everyone is learning, but if an employee has difficulty communicating with customers or understanding the menu, they should receive better training before being put on the front counter. This experience was not up to Dunkin’s usual standards. The facility was nasty and it looks like there’s mold on the ceiling. First and last time coming into this Dunkin. If I could’ve gave a -0 I would’ve!
• TR

  Terry Ross

  3 days ago
  5.0
  Go to fast service
• DC

  Dawn Chiaravalli

  6 days ago
  1.0
  "Shooting area" bullet holes through windows, dirty parking lot, and I would eat inside, very unclean.
• KP

  Kyle Parks

  Oct 31, 2025
  5.0
  Five stars for quality! The service was a bit slower than the fast pace I'm used to back in the Northeast, but I quickly realized why: they dedicate the extra time to ensure the food is top quality. Seriously, they made me the best breakfast sandwich I've ever gotten from a Dunkin' because they took the effort to properly toast it. A superb job and well worth the stop!
• AM

  Alex McDavid

  Oct 24, 2025
  1.0
  I’ve been going to this Dunkin for the last 5 years and the only reason I continue to go to this location is because it’s the closest to my house. The service is slow and apathetic, what you get in your order is unpredictable at best, and the building (inside and outside) is not taken care of. Broken glass, never any napkins (ever), sometimes locked sometimes not, missing face of the exit sign at the drive thru, I could go on. The employees seem to not care about what they’re doing or their customers, except for a couple who have been there for a while. Management seems to be there daily but makes no tangible effort to improve and from what I can tell when I go inside, sometimes contributes to the working environment. I have stood at the counter with no acknowledgement from employees until 5-10min later and sometimes with no spoken words at all, just taking my order and turning around. When I order in the drive thru or on door dash it is almost always the wrong items or missing items. Parking is very limited and the drive thru line is never fast. This location needs an overhaul - I like the food, coffee, and donuts (when the order is correct), but it’s getting to the point that ordering from/visiting this location is just not worth it. Go downtown or to Hapeville - it will be worth the extra distance.

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