Chipotle Lavista Northlake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including undercooked rice, stale chips, and inconsistent portion sizes.
Service Issues
Numerous reviews highlighted poor service, including slow wait times, rude staff, and incorrect orders.
Cleanliness
Several customers noted that the dining area and food preparation areas were not clean, with dirty tables and unsanitary practices observed.
Value for Money
Customers expressed dissatisfaction with the value, citing high prices for small portions and additional charges for items that were not received.
EH
Empress Han
2 days ago
1.0
We’ve tried to give this location so many chances, but it is truly awful. The last time we ordered food here, the pinto beans in the 2 kids’ meals were so dried out, they were like pieces of chalk. You could tell the beans had probably been scraped from the bottom after sitting in the heating pan for too long. The rice in my partner’s burrito was inedible, because it was like trying to chew tiny rocks. It was so disappointing.
And this isn’t the first time this has happened. The first couple of times, we tried to be like well, sometimes people have bad days or maybe a new employee was still learning the ropes. But after a third time, we’re done flushing money down the toilet.
Also it’s always so dirty at the drink station. One time, I set my to go bag on the counter to fill up the two drinks and when I picked up the bag, the bottom was soaked with brown liquid. So gross. The tables are always covered in grime and food crumbs.
I used to love Chipotle but this location has kind of ruined it for me.
LT
Laura Tate
Dec 31, 2025
2.0
We ordered from the app and it said our food would be ready by 5:40p. It was not. The walk in area was slow but we still had to wait about 20 minutes over. Along side us there were a few others waiting for app orders.
I’m not sure why the walk in area doesn’t coordinate with online orders so if they are slow they start or send someone to assist with online orders.
The store lighting was extremely dark in my opinion. The area where the knives and forks were was a little messy.
🎉🎉🎉🎉The cashier had excellent customer service. He did acknowledge us and showed concern regarding our order being EXTREMELY LATE as we waited.🎉🎉🎉🎉
I had a carne asada burrito wrap and it was very tasty but tiny.
We also had a veggie bowl for my vegetarian kiddos which they loved.
We had a chicken bowl and it was DELICIOCO!!!
Attempting to be efficient and save time by using the chipotle app was a FAIL bc our order was not ready at pickup time and was about 20 minute late which left a bad taste in my mouth😝😝😝😝
RR
Rhonda
Dec 25, 2025
5.0
Always consistently good texmex style that is somewhat healthy. Their tofu mix bowl is the 💣. And still the best deal for a ton of food! The option to mix 1/2 lettuce and 1/2 rice is the 👌
VG
Victor gadea
Dec 7, 2025
1.0
Loved Chipotle but please check out who’s cooking it because the flavor wasn’t good enough, and also two homeless were inside asking for money those kind of things are import from people that brings out their families
OO
Oliver
Dec 5, 2025
5.0
The staff here is very nice and the food is always fresh. Portions are great, better than any other chipotle. The only complaint is that there are homeless people who loiter here and ask for money. It’s not chipotle’s fault, but it makes me feel uncomfortable.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Lavista Northlake serve?
Chipotle offers customizable Mexican-style fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at 2078 Henderson Mill Rd NE?
This Chipotle location is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Lavista Northlake provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an order online for Chipotle Mexican Grill Lavista Northlake?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available in the Apple App Store.
Is the Chipotle Lavista Northlake location LGBTQ friendly?
Yes, this Chipotle welcomes LGBTQ customers.
What is the address and location details for the Chipotle Lavista Northlake?
The restaurant is located at 2078 Henderson Mill Rd NE, Dekalb, Atlanta, GA 30345, inside Publix at Briarcliff Village.
What nearby restaurants can customers visit around Chipotle Lavista Northlake?
Nearby dining options include Wingstreet for pizza, Smoothie King for smoothies, Panera Bread for coffee and bakery items, and Kobe Steakhouse for Japanese and steak dishes.
Are there convenient financial services near Chipotle Lavista Northlake?
Yes, Chase Bank offering banking and ATM services is nearby, which can be convenient for customers needing cash or banking assistance.
What shopping options are close to Chipotle Mexican Grill at Lavista Northlake?
Customers can visit Briarcliff Village shopping center, Party City for party supplies, Shoe Carnival for shoes and clothing, and Dollar Tree for discount shopping nearby.
Does Chipotle Lavista Northlake offer catering and gift cards?
Yes, they provide catering services, catering delivery, and gift cards for purchase.