Business Details
About
Mexican Restaurant
Chipotle Ponce de Leon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
2,166 reviews
5 stars
830
4 stars
396
3 stars
238
2 stars
138
1 star
564
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty countertops, overflowing trash, and unclean bathrooms.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and overwhelmed, leading to negative dining experiences.
Food Quality
While some customers enjoyed the food, many complained about small portion sizes, incorrect orders, and food that was cold or poorly prepared.
Management Issues
Several reviews pointed to ineffective management, with complaints about staff behavior, lack of organization, and failure to address customer concerns.
Long Wait Times
Customers frequently mentioned long wait times, both in-store and for online orders, often exacerbated by understaffing and disorganization.
- JHJeannine Howe2 days ago5.0Atlanta has really bad Chipotles, unlike South Florida where they are all good. This is the first one that was close to a South Florida Chipotle. And the workers work! Fast and polite.
- MFMaddy Flair6 days ago1.0This is by far the worst chipotle I’ve ever experienced. It’s the closest to my home and I order often, and yet they cannot seem to get a single order right. They forget your food, are rude, and have a security guard for online orders. I’ve been a chipotle fan for years but with this being the only reasonable location in our vicinity I just opt for other brands now.
- CSCristina SalasNov 10, 20255.0too many bad reviews have kept me from visiting this location until i finally caved for lack of better options. I am so glad i decided to pick up my dinner from here look at this beauty 😫😍 God bless whoever made this bowl, my faith in chipotle has been restored 💖💖🌯🌯
- NTNURU ARTS TATTOOSNov 5, 20251.0The short girl on the line with red hair is PATHETIC!🤮. God has made you a human so behave like one! Don’t understand who is forcing you to be there and rant things that makes no sense!
- RMRe'Anna MuhammadOct 31, 20251.0This is the worst chipotle location I’ve ever been too. I’ve never been so repulsed in my life. The portions are so small you’ll leave with a bowl 1/4 full but for the full price. It’s the most disrespectful thing I’ve ever experienced in my life. Do not go to this location RUN! Unless you like to waste your money!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill serve at the Ponce de Leon location?
Chipotle Mexican Grill offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients.
What are the operating hours for the Chipotle at 718 Ponce De Leon Ave NE?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Ponce de Leon offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in Atlanta?
It is located at 718 Ponce De Leon Ave NE, across the street from Paris on Ponce in the Fulton area of Atlanta, GA 30306.
Can I order Chipotle online or through a mobile app?
Yes, orders can be placed online via https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What types of payment methods are accepted at this Chipotle location?
Chipotle accepts credit cards and offers gift cards for payment.
How can I contact Chipotle Mexican Grill at the Ponce de Leon location?
You can call them at +1 404-685-3531 or email ga.0373.ponce@chipotle.com.
Are there any notable bars or nightlife venues near Chipotle Ponce de Leon?
Yes, nearby nightlife includes Fern Bar at Friends on Ponce (a gay bar and American restaurant), The Drunken Unicorn (music venue and dance club), and Friends Neighborhood Bar (dive bar) where visitors can enjoy drinks before or after dining.
What retail and specialty shops can I visit near Chipotle at Ponce de Leon?
Nearby shops include Industrial-Chic retail store, Bangkok Alterations for clothing needs, and Twelve Boutique and Flowers for gifts and floral arrangements.
Are there any convenient storage or service facilities near Chipotle Ponce de Leon?
Yes, CITY Storage and Morningstar Storage self-storage facilities are close by, along with Metro by T-Mobile for mobile phone services.