Business Details
About
Mexican Restaurant
Chipotle Ponce de Leon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
2,181 reviews
5 stars
835
4 stars
399
3 stars
239
2 stars
140
1 star
568
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Cleanliness
Customers frequently noted that the restaurant was dirty, with unclean tables and a messy dining area.
Food Quality
While some customers enjoyed the food, many reported issues with portion sizes, food temperature, and freshness.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of organization, leading to a chaotic environment.
Inconsistent Experience
Customers expressed frustration over inconsistent experiences, with some visits being satisfactory while others were disappointing.
- SSSheva Sheva3 days ago1.0This Chipotle is disgraceful. Went here in the evening. The parking is atrocious and dangerous. The attitudes of the employees are despicable. Especially the mixed girl with the earring in her nose and tattoos everywhere. You would think that a popular place such as Chipotle would be fully stocked and ready to serve their customers. On a busy night, you're out of meat, beans, etc and then have the nerve to skimp on servings because you dont have enough. I spent over $60 and received eyes being rolled, body language awful, snickers and sneers when you ask to wait on the chicken being cooked in the back. The guacamole top layer that they pulled out of the fridge was dodo brown and Ms. Attitude tatted girl just mixed it all in. Their chips were stale. The dining room was disgustingly dirty. They were out of certain drinks and had absolutely no ice. The girl with the big gap had a just as bad attitude but she was a bit nicer than Ms. Attitude with tattoos. She has very bad customer service and should not be on the Frontline of a busy place if she cant get her attitude in check.
- TFTripp FairclothJan 5, 20261.0This is the worst chipotle I have ever been to. They were out of nearly all the meat and when the food finally came out it was greasy and not fresh. There was one person making bowls with a line out the door, and every table in the restaurant was filthy.
- AJAntrion Christy JonesDec 31, 20251.0Terrible customer service on NYE. Understanding everyone is ready to get off and go home but please don’t be rude and impatient with customers. As the employee saw people Continue to come in- eyes were rolling and then just told the line that had been waiting nothing left But barbacoa …. Just rude.. first time And last time going To this location
- AAAtlantaHispanoDec 28, 20254.0Food, good How ever, employees look mad at the world. Parking need to be fix completely.
- TTThedaughterofaKingDec 22, 20252.0I'm sorry to say it but customer service has gone down the drain in this establishment! Server just threw sour cream that was liquid and when I asked why was it looking that way he just shrugged his shoulders way in the air🙄 I can't make this up but I work hard for my money and I'll drive to another location just to feel welcome and get served hot fresh food, that's exactly what I'll do.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill serve at the Ponce de Leon location?
Chipotle Mexican Grill offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients.
What are the operating hours for the Chipotle at 718 Ponce De Leon Ave NE?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Ponce de Leon offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in Atlanta?
It is located at 718 Ponce De Leon Ave NE, across the street from Paris on Ponce in the Fulton area of Atlanta, GA 30306.
Can I order Chipotle online or through a mobile app?
Yes, orders can be placed online via https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What types of payment methods are accepted at this Chipotle location?
Chipotle accepts credit cards and offers gift cards for payment.
How can I contact Chipotle Mexican Grill at the Ponce de Leon location?
You can call them at +1 404-685-3531 or email ga.0373.ponce@chipotle.com.
Are there any notable bars or nightlife venues near Chipotle Ponce de Leon?
Yes, nearby nightlife includes Fern Bar at Friends on Ponce (a gay bar and American restaurant), The Drunken Unicorn (music venue and dance club), and Friends Neighborhood Bar (dive bar) where visitors can enjoy drinks before or after dining.
What retail and specialty shops can I visit near Chipotle at Ponce de Leon?
Nearby shops include Industrial-Chic retail store, Bangkok Alterations for clothing needs, and Twelve Boutique and Flowers for gifts and floral arrangements.
Are there any convenient storage or service facilities near Chipotle Ponce de Leon?
Yes, CITY Storage and Morningstar Storage self-storage facilities are close by, along with Metro by T-Mobile for mobile phone services.