Chipotle Mexican Grill

Reviews

• AS

  Alan Sparks

  6 days ago
  1.0
  I would sincerely like to request that the authorities or management in charge of Chipotle franchises visit this location undercover to experience and confirm the poor customer service being provided — not to mention the taste of the food, the portion sizes, and how consistently dirty the restaurant is. Yesterday, Tuesday, February 24, a man with very thick glasses was behaving in an extremely aggressive manner, yelling at everyone. The situation made me very uncomfortable — I ended up leaving my bowl at the counter and walking out. The cashier, a young woman, also looked visibly uncomfortable. In conclusion, if people don’t want to work, why even show up?
• IM

  Irannie Mc

  Feb 24, 2026
  2.0
  Very uncomfortable experience. There was barely any chicken left, not even a full spoon. When we asked if more was coming, the employee said about 10 minutes. We agreed to wait, but instead of handling it professionally, he became angry. He raised his voice, was rude, and even shouted while asking another employee if there was chicken, showing a very aggressive attitude toward everyone. He also said he wouldn’t give more chicken and that my boyfriend would have to take the same plate even if it got cold. It’s disappointing because this could have been handled calmly and politely. Poor customer service. Two more people left with us because all the personnel was being rude to all the customers.
• JR

  Just Resells

  Feb 22, 2026
  1.0
  I’ve visited this location 2 or 3 times in past 3-5 months, and each time I’ve been completely disappointed. This wasn’t because of the long line, chaotic parking, or even the fact that they almost never have every menu item available, but disappointed because the employees on the line have the worst customer service you could imagine. I understand that some customers may not be pleasant when ordering their food under such circumstances, but that does not make it okay to take out your frustration on every customer in the line who is just coming to order their food and go about their day/night. I really hope these employees can get proper support and training so that they can be successful beyond the current positions that they’re in.
• TS

  Tayler Smith

  Feb 11, 2026
  5.0
  gotta say! whoever has been wrapping the burritos on the mobile orders lately has been killing it!!!
• BR

  B R

  Feb 9, 2026
  1.0
  I placed a pickup order around 6:12 PM tonight. When I arrived, my order was not on the pickup shelf. I waited several minutes for assistance while employees were behind the counter. During that time, I observed an employee standing near the food area scrolling on her phone. What really crossed the line was that she put her phone away and, instead of washing her hands, simply put on gloves and began preparing the next order. That is unsanitary and unacceptable in a food service environment. Gloves do not replace handwashing. After seeing this, I completely lost confidence in the cleanliness of this location. I will not be ordering from this Chipotle again.

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