Many customers reported issues with food quality, including under-seasoned and cold items, as well as inconsistent portion sizes.
Customer Service
Customer service received mixed reviews; while some praised the staff for being friendly and accommodating, others reported rude behavior and slow service.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty counters and poor food handling practices.
Value for Money
Customers expressed concerns about the pricing, feeling that the food was overpriced for the quality received.
RM
Ralph Maalouf
Jan 16, 2026
1.0
Ordered a small and 6pc wings.
Chicken was black!! I went back and saw the way they do it. They have pre fully fried wings in the fridge sit for days, drop them in the fryer for a minute to heat up and serve. Horrible food. Philly was soggy and had no flavor, and meat tastes like rubber
CC
Cece2Beautiful
Jan 3, 2026
1.0
Unfortunately today was thee last straw, working in a mall for 4 years and they never can keep the same staff. Today I paid for a regular and the amount of meat was definitely for a small. Then proceeded to tell me you have to pay for extra meat. They havent cleaned the counters any since opening, wasted pop and paper scattered everywhere. And to top it off the person who rang my order handed me a dripping cup. Im overly done with Lenox food court. Its a billion dollar mall with thee worst customer service.
AF
Adonus Fitzpatrick
Nov 30, 2025
3.0
Ok, the ONLY reason for the 3 stars was food! The customer service from Daniela and team was super and that’s what saved it from being lower stars!
I ordered a Philly combo, everything on it with extra mushrooms. I’m not saying it’s the cooks fault because that’s the training they received, but let’s break it down.
-Meat portion
-SEASONING needed (Fries too)
-Nice portion of fries
Overall, if you don’t mind under seasoned food it’s for you. If you know what a Philly should taste like, this place is not for you.
Again, the team was amazing and had great customer service!
Good Day!
AS
Amin Sakzad
Nov 28, 2025
3.0
Average Philly cheese steak
TS
Tim Smith
Sep 26, 2025
1.0
Not recommended. Just horrible. Greasy, not very good tasting sandwich. Hardly any meat on one of the two purchased- literally barely covered any of the bread. The other was prepared totally wrong and when brought to their attention, the worker literally pulled some of the toppings off and handed it back. Unacceptable
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Lenox Square Mall?
Charleys Cheesesteaks is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 7:00 PM.
Is Charleys Cheesesteaks at Lenox Square Mall open for delivery?
No, Charleys Cheesesteaks does not offer delivery services at this location; delivery is closed every day.
Does Charleys Cheesesteaks have drive-through service?
No, the drive-through service is closed every day at this location.
Can I place an order for pickup at Charleys Cheesesteaks?
Pickup service is currently not available; it is closed every day at this location.
Is takeout available at Charleys Cheesesteaks at Lenox Square Mall?
Takeout service is closed every day; currently, there is no takeout available at this location.
What forms of payment are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 3393 Peachtree Rd., NE, Atlanta, GA 30326, USA, inside Lenox Square Mall.
What popular stores can I visit near Charleys Cheesesteaks in Lenox Square Mall?
Near Charleys Cheesesteaks you can visit Henri Bendel for fashion accessories, Macaron Queen bakery, and Pottery Barn Kids for home goods.
Are there any convenient coffee shops near Charleys Cheesesteaks at Lenox Square Mall?
Yes, Capital One Café is nearby and offers banking services along with coffee, which is great for a quick break before or after your meal.
How can nearby retail stores enhance my visit to Charleys Cheesesteaks at Lenox Square Mall?
Shoppers can enjoy a meal at Charleys Cheesesteaks while exploring nearby clothing stores like Banana Republic, Ann Taylor, and LOFT, making it convenient to dine and shop in one trip.
Brand Certified Facts from Charleys Cheesesteaks
Charleys Cheesesteaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: