Buffalo Wild Wings 'GO'

Reviews

• SO

  Shaneka Obryant

  Nov 14, 2025
  4.0
  Great food, professional staff, and clean store!
• AH

  Andre H.

  Nov 3, 2025
  1.0
  On the night of Halloween, October 31st going into early morning of November 1st, I placed an online order from Buffalo Wild Wings totaling $26.44 for pickup at 2:20 A.M. The restaurant clearly shows that it closes at 3:00 A.M., so I arrived early at 2:15 A.M. only to find the doors locked. A worker inside refused to let me in, stating they were “closed for the night.” I explained that I had already paid for my order and showed my confirmation number, but he said his manager told him not to open the door for anyone. When I asked to speak with the manager, he went back, returned, and told me that no one was coming out and that we needed to leave. I wasn’t the only one left outside, multiple Uber Eats and DoorDash drivers were also waiting to pick up food orders that had already been paid for. None of us were given any explanation, and our money was simply taken while the staff ignored us. I was told by patrons outside that this happens regularly. On Sunday, November 2nd, I went back to the restaurant to speak to a manager. The manager on duty told me there was nothing she could do since she wasn’t the one who worked that night, and that I’d have to wait to speak to that specific manager for any kind of refund or resolution. I was even told I’d have to pay for another order if I wanted food that day. This entire experience was completely unacceptable and disheartening. I’ve always been a loyal Buffalo Wild Wings customer, but this situation was handled with no professionalism or accountability. I’ve yet to receive a refund or any resolution. I am truly disappointed with this location. I would not recommend this location until serious improvements are made to staff training, communication, and overall customer care.
• MB

  Miss BabyCakes

  Oct 30, 2025
  1.0
  It’s sad that I was told to that I had to buy food to use the restroom. The lady was rude & I can’t even eat that type of food. I shouldn’t be forced to buy food just to use the restroom.
• SB

  Stephen Buckley

  Oct 22, 2025
  1.0
  You can see the screen shot I have added. I had to call 9 times to get a response and he said “I’ll have to remake those”. Well yes you wouldn’t have had to if you would answer and were a business that cared and looked out for your customers. BWW I love your product and taste but I’ll go elsewhere with this bs of online everything. JR Chrickets answers when I call on first ring. Y’all don’t care though it’s fine I’ll eat it tonight and know better.
• OS

  On S

  Oct 9, 2025
  1.0
  I rarely write reviews, and unfortunately, I missed the 2.8-star review for this restaurant. I'm a cancer patient at Winship Hospital, 5 minutes from this restaurant. I ordered two orders of what I thought would be honey BBQ-tossed sauce and lemon pepper-tossed sauce, boneless wings. My order arrived, and all I got were some VERY COLD, HARD, TOUGH, and DRY Fried wings with no BBQ sauce or lemon pepper sauce on the wings. I poured them out and kept two for the pictures in this review. I called and expressed my concern to the manager, and she said, 'Well, you can bring them back to let us see, and we'll remake them.' I told her that I'm an admitted cancer patient, and I can't just up and leave my floor. She apologized, which I accepted, but for my food to be this cold, there's no way my wings were made after my order was placed. These wings had to be sitting out for a LONG period of time, and all they did was pour A LOT of seasoning, not sauce, over them and packaged them. I told her that if she tasted them herself as a customer, she'd be just as disappointed, if not more disappointed, than me. I don't want a refund or a new order; I just wanted to express my concern about the horrible and unprofessional business experience after spending my money. It's a reason they have 2.8 stars. No offense to any employee who works there, but it falls on the manager. She can't operate this restaurant knowing this type of service is being provided. I hope she looks into the operations as the leader; if not, I pray she finds a new job where she can find passion and joy in what she does. I do not recommend this restaurant to anyone.

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