Charleys Cheesesteaks

Reviews

• LM

  Lakischa Morgan

  5 days ago
  1.0
  I placed an online order through Charleys Cheesesteaks at Lenox Mall using their delivery system, which is powered by Olo. My order was accepted and processed, but I never received my food. The delivery driver never responded to calls, and there was no way to resolve the issue through the delivery service. I contacted the store directly hoping for a resolution—either a refund or the option to pick up my order—but the staff refused to assist and stated it wasn’t their responsibility, even though this is their partnered delivery system. As a customer, I expect accountability when I order directly through a business’s platform. Passing blame to a third-party vendor without offering any solution is unacceptable. I paid for a product I never received and was left with no support. I would strongly caution others when ordering delivery from this location until they improve how they handle situations like this.
• MW

  Monique Willams

  Apr 14, 2026
  1.0
  Slow service I was the only person in line. Waited over 20 minutes for wings and then they served the person that came after me first. Asked for my money back they caught an attitude . First they gave me the wrong amount back and then tried to act like they didn’t have change. Don’t waste your time or money here
• CS

  Cq Santos

  Mar 23, 2026
  1.0
  Chaotic, slow service, expensive and dry boring food. Save your money and time.
• KB

  Kimberly Bussey

  Mar 18, 2026
  1.0
  Sadly, I visited this place for lunch while working at a nearby site and found a bug in my food. When I brought it to their attention, there was no apology, and the staff acted like they didn’t care. The manager spoke little to no English, so a younger employee had to translate using a text message on her phone, which made the situation even more frustrating. When I asked for a corporate contact number, they had no information on how to get in touch with anyone, which is unacceptable when dealing with a serious issue like this. I would not recommend this place. They’ve lost my business, and I won’t be returning. Based on my experience, I also question how well they clean and handle their food.
• AB

  Antonio Benford

  Mar 7, 2026
  1.0
  This place is horrible. I mean why hello why get a dang job if you’re not going to have satisfactory work done for customers who work just like the stubborn employees they have there

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