McDonald's

3.0
152 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
5223 Jefferson Road, Athens, GA
30606, United States

Hours

Reviews

3.0
152 reviews
5 stars
57
4 stars
17
3 stars
10
2 stars
9
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with many reports of rude staff and poor management.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to frustration.

Speed of Service

Many reviews highlight slow service times, with customers waiting excessively for their orders.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly prepared items.

Cleanliness and Environment

While some customers noted cleanliness, others pointed out issues with the restaurant's layout and lack of visible staff.
  • KS
    Kimberly Straw
    6 days ago
    1.0
    I just left there tonight receiving the worst service I’ve ever gotten from there. I ordered meals for my husband and I was told to pull forward to parking space which was not an issue. My food was brought out asked if anything was missing and I let the man know that my double quarter pounder and fries was missing he asked to see my receipt which I didn’t have cause when asked if I wanted my receipt I said no (my mistake) he said okay I’ll look into it and walked away. Waited 10 minutes he never came back so I went inside told another man what was going on. He went and talked to his manager who I heard screaming “no she was not rung up for that!” He came back asked again what I ordered I told him everything I ordered and what was missing I told him that I could tell him my total so they could pull up my receipt and see if it was wrong up and if not I would pay for it that I just want what I ordered and he disappeared to the back which again she started screaming “it’s fine it’s fine I don’t have time to argue with the lady give her whatever she wants.” I was not rude at all I was calm and nice idk why she was behaving this way. I would like to talk to whoever is in charge about her behavior
  • KT
    Katrina Turnbull
    Oct 25, 2025
    5.0
    This is the friendliest team. Always smiling. If you order through the app they learn your name and greet you by your name.
  • BD
    Bianca Dantzler
    Oct 16, 2025
    1.0
    When they first opened in 2024 the customer service was great. The best out of a McDonald’s I’ve had. Since the management has changed (a few times) it has been absolutely terrible. This newer crew ALWAYS forgets something. We come here on our busy days and it’s the closest restaurant, but we will go out our way to BK.
  • MA
    Meredith Ann
    Oct 1, 2025
    1.0
    Worst location with the rudest people. Do yourself a favor and do not go here.
  • BW
    Breanna Watson
    Sep 13, 2025
    1.0
    I stopped by here this morning and ordered two hash browns and 4 burritos. The young girl taking the cash was pleasant. I pulled to the next window to get food and the young lady working the window here was kind as well. She hands me my bag and I ask if the mild sauce for the burritos was in the bag. She told me it should be so I looked and there was none, so I asked for some. The young lady comes back with two sauces and I said can I please have a few more because I have 4 burritos. When she comes back to the window to hand me a few more I can hear another lady rudely yell from around the corner where the whole restaurant can hear “That’s all she’s getting. Anymore and she can pay for them”. I kindly thanked the lady at the window and left. If that’s one of the management staff or shift leads, she needs some additional training on customer service. Her attitude was disgusting.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 5223 Jefferson Road, Athens, GA?

McDonald's is open from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:30 AM to midnight on Friday and Saturday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, from 5:30 AM to midnight on Friday, and from 6:00 AM to midnight on Saturday.