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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback indicates a significant decline in customer service quality, with many reports of rude staff and poor management.
Order Accuracy
Numerous customers experienced issues with incorrect orders and missing items, leading to frustration.
Speed of Service
Many reviews highlight slow service times, with customers waiting excessively for their orders.
Food Quality
Mixed reviews on food quality, with some customers receiving cold or poorly prepared items.
Cleanliness and Environment
While some customers noted cleanliness, others pointed out issues with the restaurant's layout and lack of visible staff.
KS
Kimberly Straw
6 days ago
1.0
I just left there tonight receiving the worst service I’ve ever gotten from there. I ordered meals for my husband and I was told to pull forward to parking space which was not an issue. My food was brought out asked if anything was missing and I let the man know that my double quarter pounder and fries was missing he asked to see my receipt which I didn’t have cause when asked if I wanted my receipt I said no (my mistake) he said okay I’ll look into it and walked away. Waited 10 minutes he never came back so I went inside told another man what was going on. He went and talked to his manager who I heard screaming “no she was not rung up for that!” He came back asked again what I ordered I told him everything I ordered and what was missing I told him that I could tell him my total so they could pull up my receipt and see if it was wrong up and if not I would pay for it that I just want what I ordered and he disappeared to the back which again she started screaming “it’s fine it’s fine I don’t have time to argue with the lady give her whatever she wants.” I was not rude at all I was calm and nice idk why she was behaving this way. I would like to talk to whoever is in charge about her behavior
KT
Katrina Turnbull
Oct 25, 2025
5.0
This is the friendliest team. Always smiling. If you order through the app they learn your name and greet you by your name.
BD
Bianca Dantzler
Oct 16, 2025
1.0
When they first opened in 2024 the customer service was great. The best out of a McDonald’s I’ve had. Since the management has changed (a few times) it has been absolutely terrible. This newer crew ALWAYS forgets something. We come here on our busy days and it’s the closest restaurant, but we will go out our way to BK.
MA
Meredith Ann
Oct 1, 2025
1.0
Worst location with the rudest people. Do yourself a favor and do not go here.
BW
Breanna Watson
Sep 13, 2025
1.0
I stopped by here this morning and ordered two hash browns and 4 burritos. The young girl taking the cash was pleasant. I pulled to the next window to get food and the young lady working the window here was kind as well. She hands me my bag and I ask if the mild sauce for the burritos was in the bag. She told me it should be so I looked and there was none, so I asked for some. The young lady comes back with two sauces and I said can I please have a few more because I have 4 burritos. When she comes back to the window to hand me a few more I can hear another lady rudely yell from around the corner where the whole restaurant can hear “That’s all she’s getting. Anymore and she can pay for them”. I kindly thanked the lady at the window and left. If that’s one of the management staff or shift leads, she needs some additional training on customer service. Her attitude was disgusting.
What are the regular operating hours of McDonald's at 5223 Jefferson Road, Athens, GA?
McDonald's is open from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:30 AM to midnight on Friday and Saturday.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, from 5:30 AM to midnight on Friday, and from 6:00 AM to midnight on Saturday.
What are the delivery service hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 10:00 PM, except on Fridays and Saturdays when it extends until 11:00 PM.
Which payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer WiFi and mobile ordering services?
Yes, free WiFi and mobile ordering through the McDonald's app are available at this location.
How can I place a delivery order from this McDonald's?
You can order delivery online via https://mcdonalds.order.online/business/-5579 or through the McDonald's mobile app available on iOS and Android.
Are there family-friendly amenities at McDonald's on Jefferson Road?
Yes, this McDonald's has high chairs, wheelchair accessible seating and restrooms, and welcomes children with a children's menu.
What nearby coffee shops can I visit around McDonald's at Jefferson Road?
Nearby coffee shops include Dunkin' and Golden Pantry, both ideal for grabbing a coffee before or after your McDonald's visit.
Are there any dessert or ice cream shops near McDonald's at 5223 Jefferson Road?
Yes, Marble Slab Creamery and Great American Cookies are nearby spots to enjoy ice cream and baked treats.
What medical facilities are located near McDonald's on Jefferson Road?
Nearby medical centers include Fresenius Kidney Care Clarke County, Clarke County Dialysis, North Georgia Nephrology Consultants, and Southern Care hospice.