Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.0
369 reviews
5 stars
174
4 stars
109
3 stars
34
2 stars
18
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of friendly and rude service, with several customers noting poor attitudes from staff.
Order Accuracy
Multiple reviews highlight issues with incorrect orders and lack of attention to detail, leading to customer dissatisfaction.
Food Quality
While many customers enjoyed the ice cream and some food items, there were complaints about food preparation and portion sizes.
Cleanliness
Some customers reported cleanliness issues in the dining area, while others noted a clean environment.
Pricing
Several reviews mentioned high prices relative to portion sizes, leading to concerns about value for money.
TB
Tina Bennett
Feb 8, 2026
1.0
Went through the drive-thru. Lady was very rude no matter how much we tried and our ice-cream was half melted. Still told her to have a good day. Got absolutely nothing back.
NW
Nancy Walters
Oct 10, 2025
1.0
I would not recommend this Dairy Queen to anyone. We went through the drive-through with a coupon for buy one blizzard at regular price and get a second blizzard of equal size for $1.99. When we ordered at the drive-through, we stated we had a coupon we wanted to use. The DQ worker told us the order would be $10.35. When we approach the window and was greeted by the worker, she took the coupon and told us the order was $10.35. We questioned whether or not the coupon had been applied. She stated that yes the coupon had been applied. we asked twice had it been applied because we did not believe that price was correct when one blizzard should’ve been $1.99. She again stated that the coupon had been applied.We received the blizzards, but no receipt. Upon reviewing the price online, we were charged full price for both blizzards. Further, the blizzards ordered were pecan turtle cluster blizzards. The turtle cluster was mixed only on the top layer of the blizzard. When we got halfway down through the medium size cup, it was straight vanilla soft serve ice cream. There were no toppings on down in the blizzard. As a customer, I do not appreciate being lied to. Not only once but twice. They did not apply the coupon.
SS
Sandra
Jan 15, 2021
3.0
I visited DQ on Saturday July 2, 2022 for a blizzard. The blizzard was good, but soupy. It had the texture of ice cream after it's left out in the heat for 30 minutes. I didn't take it back or complain, because they're usually good. So nevertheless, they are my favorite place for a blizzard.
Update: July 25th we ordered something to treat ourselves for a hard long day. Since it was after 8:30 p.m., we did small blizzards for the kids. There were 8 small blizzards along with other ice cream treats. Again the blizzards were too soft to the point of us having to drink it first to prevent it from spilling. Then they could not tell me which blizzard was which. We had to go home and figure it out. *Home is approximately 2 minutes away including the red light stop. The turtle pecan blizzard was vanilla with a few chunks of pecans. I thought caramel was supposed to be in it. I may be wrong. I can say the shakes were great. I am going to make one more attempt at my turtle pecan blizzard that is usually delicious. Overall DQ is a great place.
Update July 28th at 7:29 p.m.....We went to DQ to try the blizzards again. This time we only got 2 (Turtle Pecan and Snicker). They were super soft when she gave them to us. My cup have ice cream running down around the entire cup. I had to wrap the 4 napkins around my cup and we both had to sip alittle off the top. We placed them in the freezer to firm them up before eating. But the taste was on point. The heat could be affecting the ice cream machine, so I'll give it one more attempt....maybe this weekend.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Americus, GA?
Dairy Queen Grill & Chill in Americus is open every day from 10:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill in Americus have drive-thru and outdoor seating?
Yes, this location offers a drive-thru as well as outdoor seating.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, it is family-friendly and welcomes children; booster seats and high chairs are available.
Can I order Dairy Queen Grill & Chill's food online for pickup?
Yes, you can place pickup orders online via their official order URL.
Are there restroom facilities at Dairy Queen Grill & Chill in Americus?
Yes, this Dairy Queen location has restroom facilities available for customers.
What is the address and main contact number for Dairy Queen Grill & Chill?
The address is 1321 E Lamar St, Americus, GA 31709-3846, and the main phone number is +1 229-380-0802.
Which nearby fast-food restaurants are close to Dairy Queen Grill & Chill?
Nearby fast-food options include Captain D's, Church’s Texas Chicken, Sonic Drive-In, McDonald's, Hardee's, Carter's Fried Chicken, and Popeyes Louisiana Kitchen.
What automotive services are located near Dairy Queen Grill & Chill for vehicle maintenance?
Nearby automotive services include Shell Rapid Lube, Southern Express Lube, and AutoZone, which provide oil changes and automotive repairs.
Are there any grocery stores and other shopping options near Dairy Queen Grill & Chill?
Yes, nearby shopping includes Save A Lot supermarket, Cost Kutter Grocery Americus, Family Dollar, Shoe Show, and Jewels Boutique.
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