Papa Johns Pizza

Reviews

• EE

  egidijusb71

  Dec 19, 2025
  2.0
  The submitted order was found to be incomplete, as the specified Pepsi bottle was absent. Additionally, the customer service encounter was unsatisfactory, marked by false assurances regarding the Pepsi credit and a promotional free pizza offer.
• IJ

  Ian Jones

  Dec 7, 2025
  1.0
  How hard is it to make a 5 topping pizza with the 5 toppings you ordered.. too hard for these people apparently.
• PA

  Pablo Alzate

  Oct 12, 2025
  5.0
  I just want to give a huge thank you to the team at Papa John’s — especially Nate and Stacey — for their excellent service and for truly going above and beyond to help me out of a pickle! Their kindness and professionalism turned my day around. You don’t see that kind of dedication often, and I really appreciate it. Thanks again, Nate and Stacey — you’ve definitely earned a loyal customer! 🍕👏
• TB

  Trey Beeman

  Jan 9, 2021
  1.0
  I regularly order from this PJ location and haven’t experienced any issues whether it was a delivery or carry-out. But I placed a carry-out order over the phone around 6:50 PM on 1/8/2021 and given an estimate of 15-25 minute for readiness. Typical. I arrived at location around 7:20 and there was a new employee at the cashier undergoing training (it appeared). That’s cool, but I was told my order would take another 5 minutes. I’ve never had this experience at this location. (Typically, if I arrive at the end of the estimate, my pizza is usually getting cold). But I had to wait at least another 15 minutes. I almost left but magically a pizza arrived. When I asked if they entered a new order when I arrived or if that order was the one I placed at ~6:50, they didn’t answer me. I looked at the box and the order time was 7:22PM. Couldn’t be straight with me - terrible customer service this time! Then, to make the experience more unpleasant, I asked for ranch dipping sauce which has always been provided upon request, and I was told that it was 91 cents. Again, this was a first at this location. It’s not the money, but the lack of empathy for the customer in this instance, realizing you lost my order and essentially lied about how long it would take for my order to be ready. The very least you can do is provide dipping sauce in these instances. It’s those little things that can change a customer’s experience - which ultimately works to retaining regular customers. The experience was a failure at every turn and I never had this happen before. I usually order every few weeks from this location. It’s weird how 1 bad experience like this can change your purchasing habits - it’s very likely I will order elsewhere in the future. Regards,

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