Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Service Speed
Customers frequently mentioned slow service, particularly in the drive-thru, contradicting the brand's 'freaky fast' promise.
Cleanliness
Several reviews praised the cleanliness of the restaurant, highlighting it as a positive aspect of their experience.
Staff Attitude
Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and dismissive.
Food Quality
While some customers enjoyed the food, others criticized the portion sizes and quality, particularly in relation to their expectations.