Chipotle Mexican Grill

3.3
300 reviews
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About

Mexican Restaurant
Chipotle Old Milton Parkway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3900 Brookside Pkwy, Alpharetta, GA
30022, United States

Hours

Reviews

3.3
300 reviews
5 stars
127
4 stars
40
3 stars
16
2 stars
22
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some customers reported rude behavior and poor service, while others praised helpful and friendly employees.

Food Quality

Inconsistent food quality reported, with issues such as stale chips, uncooked rice, and low-quality ingredients. Some customers enjoyed the food, while others experienced foodborne illness.

Portion Sizes

Frequent complaints about small portion sizes and inadequate servings, with many customers feeling shortchanged compared to other locations.

Cleanliness

Concerns raised about cleanliness in the dining area and food preparation areas, with reports of messy conditions and lack of hygiene.

Management Issues

Negative feedback regarding management, particularly about staff training and handling of customer complaints, leading to a poor overall experience.
  • JA
    Jerry Alcindor
    5 days ago
    1.0
    Found a nail in my food. A clipped nail
  • TA
    Traci Adams-Davis
    Nov 7, 2025
    5.0
    This was a quick and easy stop for food. All of the options I liked were available. There was no wait in the line. The servers were friendly. The food was hot and good. I love the different frescas. I like to mix them.
  • NM
    NXTGEN BODIES MD
    Oct 30, 2025
    5.0
    We love this place! Junior, the manager, truly stands out. He consistently goes above and beyond for every customer and shows genuine care in making sure everyone has a great experience. You can tell he takes pride in his work and his team. We really appreciate the positive energy and great customer service every time we stop by!
  • JU
    Junior Uriarte
    Oct 20, 2025
    5.0
    This is the best Chipotle ever, food was amazing, food was amazing, staff super friendly, lobby and restrooms extremely clean. Definitely the best one.
  • TA
    Tabby Abbott
    Oct 7, 2025
    1.0
    The entire staff looked angry. I felt like I was being yelled at when I was being asked what I wanted. They didn’t even give me a chance to tell them everything before they were telling me the total. Then when I asked for a receipt they look so aggravated. Food was definitely not worth $13. To have someone just throw it in a bowl.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill on Old Milton Parkway specialize in?

Chipotle specializes in Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill on Old Milton Parkway?

It is open daily from 10:45 AM to 11:00 PM.