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Brand Certified

Chipotle Mexican Grill

3.6
(1617 reviews)

About

Mexican Restaurant
Chipotle Windward is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5250 Windward Pkwy, Alpharetta, GA
30004, United States

Hours

Reviews

3.6
1,617 reviews
5 stars
689
4 stars
355
3 stars
120
2 stars
89
1 star
364

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and issues with order accuracy.

Portion Sizes

Many reviews highlighted consistently small portion sizes, especially for items that were supposed to be double or extra.

Cleanliness

Numerous complaints were made about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.

Food Quality

Several customers noted issues with food quality, including over-salted dishes, undercooked rice, and stale ingredients.

Management Issues

Reviews indicated a lack of effective management, with complaints about understaffing and poor inventory management leading to frequent shortages.
  • CG
    Clinton Graham
    6 days ago
    1.0
    The meat they serve here nearly always has this burnt char on it. In the best case, the meat just tastes pretty bad. In the worst case it's straight up inedible. As others have mentioned, if you order online they'll mess your portion up (I paid an extra $6 dollars for extra chicken, and got slightly less than the normal amount). They also forgot my Guacamole (which I paid an extra $4 dollars for), which is ironic considering that my bag had a sticker saying "GET FREE GUAC IF YOU USE OUR APP!!!". There were these bone-like shards in my burrito as well, which is just inexcusable to be honest. It's pretty annoying to deal with all that when I paid around $30 dollars for a burrito they didn't even wrap in foil properly.
  • SD
    sathish Doppalapudi
    Feb 15, 2026
    1.0
    Worst staff arrogance and rude Waste of money 02/15/26 1:59pm worst experience Note: you are not donating food or doing charity. Do your job properly
  • JB
    Jeff Benthal
    Feb 5, 2026
    1.0
    Within an hour after a meal at this location, I started feeling very ill with severe cramping. This turned out to be a 15 hr ordeal of severe throwing up!! Management, please go over with your employees about proper food preparation and handling!!
  • LJ
    Linda Jung
    Feb 2, 2026
    1.0
    Worst catering service. Messed up my order for 50 people and delivered an hour late. Don’t use their catering if you want happy employees. Moreover they never apologized. Complained even to Corporate and noone contacted me.
  • TC
    Thomas Coutouzis
    Jan 17, 2026
    4.0
    We approached this Chipotle with fear and trepidation because of the reviews, but it was close to the hotel. All in all, the food was good, the chips were not stale, and the staff was friendly. I will echo some of the review complaints. We ordered pick up, and when we arrived it wasn't ready. We got it 10 minutes later than the promised time. Also, they did skimp on the meat. My chicken soft tacos were full, but a little light on the chicken. My son's double meat burrito was a light on chicken for double meat. I have found that when restaurants skimp on serving size it is typically not the server's fault. It is management directing them to cut back on portion size. When the servings are consistently small then it is a directive by the manager, not a random employees fault. Please give your customers what they are paying for, or they will go somewhere else.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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