Outback Steakhouse

4.0
2108 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Albany off Liberty Expressway and North Westover Blvd near Publix and Quality Inn at Albany Mall.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
823 North Westover Road, Albany, GA
31707, United States

Hours

Reviews

4.0
2,108 reviews
5 stars
1,180
4 stars
385
3 stars
193
2 stars
120
1 star
230

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality varied significantly; some customers praised attentive staff while others reported long waits and inattentive service.

Food Quality

Food quality received mixed reviews; while some dishes were praised, others were criticized for being overcooked, bland, or poorly presented.

Staff Attitude

Staff attitude was generally positive, with many customers noting friendly and helpful servers, although some reported negative experiences with specific staff members.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area, which detracted from the overall experience.

Management Response

There were complaints about management's responsiveness to issues raised by customers, with some feeling their concerns were not adequately addressed.
  • NT
    Nick Tillery
    Nov 15, 2025
    1.0
    Visted for the last time today. The service has been on a steady decline the last few visits. Today was by far the worst. We were sat at a table fairly quick but then sat for 25+ mins and never saw our waitress or had our order taken.
  • PD
    Patty Diamond
    Nov 15, 2025
    2.0
    Initially, we were seated in a booth in the bar. No server except the bartender. She yelled over the bar to our booth to ask our drink order, but I suppose she got distracted. When we asked again about 10 minutes later, she told another server to "get them some drinks so they'll stop staring at me." She said it loudly so we could clearly hear. We weren't staring.... just trying to look around fir service. We then asked to be moved. That was extremely rude. We hadn't been here for a couple years because the last time we came, the food wasn't great. Considering today's awful treatment, we're not likely to come back for a long while.... if ever.
  • WW
    Woodman229
    Nov 13, 2025
    5.0
    Great food, great service and friendly staff. Highly recommend and would return for another visit.
  • JB
    Jamal Branch
    Nov 11, 2025
    4.0
    I want to thank you for honoring me and my fellow comrades on today!! Hooah
  • GS
    Gena S
    Nov 7, 2025
    3.0
    Although the server was super friendly, he must've been new at this and the kitchen may have had issues. We were the only table here at 5:00. It took long enough for the 8 of us to get drinks that we were like, "Where did he go?" Four got their salads first and were completely finished before the other four salads came out. I'd ordered coconut shrimp as my dinner, but it wasn't served with the rest of the food. When he came back to check on us, (like 2/3 min)I asked for the shrimp & he said he forgot them & would be right back. He stopped at a fresh table of 7 to take drink orders before going to get my dinner. When he finally brought it, the plate was so hot it burnt my hands, leaving me to believe it must've been made with the salads and sat under the heat lamp for that 20+ minutes, even though he said he would put it in as an entrée. My son ordered a specialty lemonade and waited over 15 minutes for that. For the restaurant to be so empty, the service was very disappointing. The server did clear the table throughout the meal, but upon leaving we saw alI of our removed dishes on a table next to the new table the server had taken! They seem to be lacking enough staff to offer appropriate service and are definitely lacking in training the server on the flow of waiting on multiple tables. I hadn't been to this restaurant since an incident in 2008, but came here for my friend's BD. Based on the service, it might be another 17 years before I go back.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.