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Dairy Queen Grill & Chill

3.8
(540 reviews)

Business Details

109 S Adams St, Adel, GA
31620-2527, United States
(229) 896-3565
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
109 S Adams St, Adel, GA
31620-2527, United States

Hours

Reviews

3.8
540 reviews
5 stars
253
4 stars
119
3 stars
54
2 stars
35
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Food Quality

Mixed feedback on food quality; while some enjoyed the ice cream and certain menu items, others reported cold or poorly prepared food.

Cleanliness

Some customers noted that the restrooms were clean, but others reported unsanitary conditions and a general lack of upkeep.

Service Speed

Many customers experienced long wait times, particularly in the drive-thru, leading to frustration.

Atmosphere

The restaurant's decor was described as outdated and in need of remodeling, impacting the overall dining experience.
  • KD
    Katt Doggett
    Feb 12, 2026
    1.0
    This place is pathetic. We were n the drive thru for over 45 minutes. Couldn’t leave because we pre ordered thru fb app. They didn’t give us all of our food or any of our sauces. Our food was COLD. Ice cream was melted . Not sure how they stay open because it’s always the same experience .
  • DT
    D traveler
    Jan 19, 2026
    2.0
    Had to listen to the most vulger music playing on some radio behind the counter while waiting on food and some of the ingredients on my food was old and sour. Not the best place to eat.
  • DD
    Dragonfly
    Jan 17, 2026
    4.0
    Love their dipped cone and mocha moo latte. Burgers aren't bad either. Prices are a bit high, but when ya want an ice cream......🍦😋Customer service could use a little work.
  • MR
    Mike Radel
    Oct 26, 2025
    5.0
    Restrooms very clean.
  • BH
    Briana Holder
    Oct 6, 2025
    2.0
    I should give one star. But their ice cream is actually alright. This is my third or fourth attempt to give this Dairy Queen a chance. I love their malt drinks, and primarily enjoy ordering a Mocha Moolatte. I have tried ordering it the last 3 times we’ve went. Machine has been “down” every time. It’s been a month since the first visit. 😐 As for the other ice cream/blizzards. They are usually alright, but I noticed this visit that the girl making the blizzards was NOT wearing gloves. Fine that’s okay they’re in a cup, but she also made a sundae with no gloves…maybe that’s normal but I feel like all the other locations I’ve gone to wear gloves. As for the burgers I ordered. Pitiful is the nicest word I can come up with. Looks like a McDonald’s burger but was probably $5 more. And on top of that there was no onion or pickle. For that price I at least want some crappy soggy onions or pickles. I’m honestly just disappointed I spent money on this.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified March 01, 2026Yext Knowledge Graph
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