Dairy Queen Grill & Chill

Reviews

• MR

  Mary Reasoner

  5 days ago
  1.0
  Super rude staff. I sat in the drive thru for over 5mins... Thought maybe they were busy. Ended up driving around and no one was in line so I asked if their speaker was broken. She said, "no, she was asking if she could help you and you never answered" I said "my window was down the entire time, I never heard a thing. Can I order here?" She said very rudely "no, you need to drive back around because now someone else is in the line." Um no thanks, little Miss Attitude, I'll take my families business somewhere that it's wanted. We won't be back.
• TQ

  Tiffany Quick

  Apr 10, 2026
  1.0
  Went to get blizzards for my kids tonight. Big sign in the window for the BOGO for .99 but once I got to the window she told me my total and I asked about that she told me that I’m supposed to tell before hand that I was doing that then I asked if she was able to do it now and she said no it can only be done before the order was taken which doesn’t really make sense to me!! But then once we got our blizzard they were pretty melted since we were sitting in line for about 15 mins couldn’t even do the upside down thing they do.
• NJ

  Natasha Johnson

  Apr 7, 2026
  4.0
  Clean and quiet. Fresh food. I should have asked for my fries while they were still hot instead of waiting for the entire meal to come out. Otherwise, nice staff.
• PA

  Philip Skinner (Alch)

  Apr 2, 2026
  1.0
  Hilarious and bad experience, using a promo code advertised on their front windows. Me and my wife went thru the drive thru, ordered 2 blizzards and a pecan parfait. Got to the window and showed our barcode for the BOGO promotion which is advertised on their front window. Mind you the only stipulation in the terms and conditions to use the coupon is to redeem it at checkout or in the app when placing an online order, which is not available at that store. When we showed the coupon. The young man said "oh you can't do that here" I said, you don't accept the BOGO here? He said "no you have to do it back there" pointing and referencing the intercom on the other side of the store where you order in the drive thru. I replied "hmm ok, so I need to back up to do something back there?" He calls a young lady over and she says "we cant do it here because we already cashed it out" and she walked away. Mind you, we haven't paid yet... I said "so you guys dont do the bogo promotion?" He says "we do, but you have to do it back there". I said with great perplexity as nobody was behind me in line at the time, "so I have to go around the building again and order and tell you at the intercom I want to use the BOGO promotion that is advertised on your front window?" He says "yeah I mean you can come back around if you want to".. I told him, ok. And so I drove all the way back around did a full circle back to the intercom, where another car just got infront of me and was ordering. I waited my turn, got back up to the intercom, was communicated to just like a brand new customer with no previous interaction, as I re-ordered the exact same order, in the exact order I said it last time, with only 1 change at the very end. "And I will be using the BOGO Buy one get one promotion that is posted, for this order." He reads back the order, I concurred it was correct and repeated the line again regarding BOGO. Was told the amount which was correct reflecting the BOGO this time, got behind the car that got ahead of me since I had to do a lap around the building as a condition to use a promotion, waited 12 minutes behind that car to get to the window, only to not even be asked to show the barcode or anything and just be rang out like the whole interaction never even happened.. no apology, no here's why you must do laps around our building to use promotions that have no such stipulations written on them, nothing. This whole thing, was honestly hysterical, just because of how ridiculous and inconsiderate, and frustrating and wasteful (especially considering I'm driving and idling in a truck that gets 8mpg, with a 1 year old and 3 year old getting fussy in the back seat from all the waiting). I write this review, as kindly as possible, and treated these folks, as kindly as possible during all of this, with great restraint. But primarily to just share a funny story about how sorry this location was this evening, and maybe open the eyes to the owner or GM, to potential issues that probably would have made any other customer to go irate and just leave, or go off on the employees. But hey, the ice cream was cold! Level to the top of the cups carefully and spitefully. Love it! Haha EDIT:... Dairy Queen relations team reaching out saying independent owners can choose participation in promotions... what does this have to do with conditioning the promotions to do pointless laps around the building? Is it a thing that independent dairy queen owners can set ridiculous regulations and requirements such as circling the building, standing on 1 foot patting your head and rubbing your stomach at the same time? Chugging a 32 oz water in less than 15 seconds? If this is the case just tell me up front so we can record folks doing it for some laughs!
• AB

  Alyssa Barker

  Mar 28, 2026
  1.0
  went for the first time and they got my order completely wrong. not what i asked for and will not come back ice cream was completely melted.