McDonald's

Reviews

• JB

  Jarod Buckhalter

  1 day ago
  1.0
  I went to pick up an order for my Fiancée and I on a Sunday morning and was told they were out of Frappe mix, which no problem, wish they had marked it in the app like other stores do. So I got one of the frappe’s replaced with a large Coke and came back inside to see if we could get a refund for the other one. This was a mistake. I was told that I could only request a refund in the app, and I asked how to go about doing that. The people I spoke to then said they have no idea how the app works but also told me that it was managed by a third party.. y’know the McDonald’s app. So after we submitted a ticket through the app in order to (maybe) get a refund, I decided to call a different store and ask, “If I was missing something from my mobile order, how would I get a refund for it.” The person I spoke to was very respectful and said that I was more than welcome to come back into the store to get a refund. So it begs the question for me: are they not actually able to refund it in the store? Or did the manager at THIS location just not want to do the work. I would consider changing my review, but I need more than a response that says, “please go to this website.” Keep your receipts folks.
• DF

  David Farmer

  Nov 15, 2025
  1.0
  I odered a snack wrap meal on the app and got to the drive thru. I waited for about 10 min with two cars in front of me and neither line was moving. I went inside instead. The whole crew was having a party in the kitchen you could see them joking around and unsanitary standards. There were other people in line and you could feel the tension in the room. The manager had to go back twice to get the crew calmed down. There was no one at the register and later one of the crew members that was fooling around came to help a customer with his order and she had no idea how to take an order and the customer was getting upset. So instead of all the partying in the kitchen, they really need to work on training. Absolutely the most awful fast food scenario I've walked into. The atmosphere was terrible and the service was worse than terrible. Management needs to get better with training and/or fire the ones that don't work especially at a rush hour.
• DL

  Dean Limbaugh

  Nov 13, 2025
  1.0
  Kids like the play area, but the food was the worst I have ever had at a McDonald's, the service was slow, and the order was missing an item. The meat on the dbl cheeseburger that I ordered was overcooked, dried out and not hot, and the construction was very sloppy. My young one's happy meal was missing the hamburger. Fries were not hot either. Keep driving down the road, I'm sure the next McD's will be better.
• GF

  God First!

  Nov 13, 2025
  1.0
  This McDonald’s establishment has been the worst I’ve ever visited. My first visit was with my kids and their friends, and the manager was incredibly rude. She was like wow this a lot of kids. I bought each kid their own meal, and they wanted to play in the playroom. On my second visit, it was early in the morning. I asked for ketchup, and the young lady seemed upset about it. She told me it wasn’t available. I asked her to get her manager, and the manager went and got a brand new box. She opened it and gave me the ketchup. Yesterday afternoon, I went to this McDonald’s through the drive-thru with my daughter. I ordered her a kids’ meal and myself a fish sandwich. The bread was incredibly hard, and the sandwich didn’t have any cheese. I went back through the drive-thru, waited in line, and the lady told me to pull in front of the door. She brought me out another fish sandwich with no cheese again. I was so frustrated that I went in and told them I didn’t have any cheese. The lady went to the back and threw a cold slice of cheese in the sandwich. I brought it back and gave it back to her. I told her no, thank you, and I got a refund. I will never go back to this McDonald’s again. I advise no one to go there either. They are rude and don’t want to work. They really need to shut that McDonald’s down or hire a new crew. The McDonald’s on Jiles is much more professional, fast, and the food is always fresh. I will just go a little further to get better quality and service.
• AT

  Alejandro Torres

  Oct 29, 2025
  1.0
  If I could give a zero i would. It's a shame that this is the closest McDonald's location to my job, and that i will have to travel twice as far and spend that much more time to get to a location that can accurately get me what I ordered. This is the 2nd time in the past 2 months that I decided to try whatever promotional chicken sandwich they are advertising and I end up with the most plain, dried out sorry excuse for a chicken patty possible between some buns. A real damn shame.

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