Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Many reviews highlighted issues with food quality, such as cold or old items, incorrect orders, and unsanitary conditions.
Staff Performance
While some customers praised individual staff members for their friendliness and helpfulness, overall staff performance was criticized for being inattentive and unprofessional.
Cleanliness
Multiple reviews mentioned dirty tables and unsanitary conditions in the restaurant, contributing to a negative dining experience.
Customer Experience
Overall, many customers expressed dissatisfaction with their experiences, indicating a trend of declining service and food quality at this location.
JM
Joanne Mackerley
5 days ago
1.0
Awful!!! Dine in customers are ignored. They only care about the drive thru. Food is cold most of the time. Food is wrong most of the time or missing. The wait inside is 30-40 minutes to get your food.
MU
mel mel uwu
Nov 16, 2025
2.0
Parked me in spot 2 then forgot about us for over an hour
DK
Darson Kellogg
Nov 16, 2025
1.0
Yall charge 3.5x more than you used to an snack wraps. Yet throw rubbery small tenders in em half the time. This is the only reason i come to mcdonalds as the rest of yalls food is gross. When i worked at this mcdonalds they told us if the tenders were that small to use two of them. Super sad that yall think you can charge triple for half the size. Same with my fudge sunday now my girlfriend mad at me because yall didnt fill it like you usually do. Lazy, yall just there for the paycheck
JJ
J.
Nov 5, 2025
5.0
East University Ave McDonald's is my go to for Diet coke! Just taste better. I get the same thing every time I go there.
BS
Bill Sweet
Oct 31, 2025
1.0
Truly a shame to see how McD has imploded on their poor focus. Walk in guests are not a priority just like hot and fresh.
Store is so loud that dining in is actually stressful.
I spent 8 years with the company in Philly and Providence markets.
The focus on details is gone, your food gets thrown in a bag and handed off thru a cut out in the wall. Even if you said dine in.
And the standard of folding the bag closed and presenting it to the guest with Logo Forward gets looks like you are speaking in a foreign language.
No wonder sales are down 20% surprised it is not higher, and all self imposed.