Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customers frequently reported issues with food temperature, including cold and overcooked items, particularly fries and sandwiches.
Service Issues
Many reviews highlighted poor customer service, including rude staff interactions, incomplete orders, and long wait times.
Management Concerns
Several customers expressed dissatisfaction with management behavior and effectiveness, noting a lack of professionalism and poor employee treatment.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and unkempt staff.
Mixed Experiences
While some customers enjoyed their meals and praised specific items, many others reported consistent disappointments, indicating a lack of reliability in service and food quality.
SS
sindee
Feb 22, 2026
2.0
How do you run out of roast beef during supper hour? I would have had to wait 15 minutes for more at a roast beef restaurant!! That is pretty sad! Maybe planning ahead would be a smart idea!
MM
MamaBearX6#1
Feb 17, 2026
3.0
The drive-thru employee was the absolute rudest I've ever had at an Arby's and I'm from California.
JP
jon p
Feb 16, 2026
5.0
It's my favorite fast food so what else can I say!! This particular store has some great employees that have been very kind to me. They offer me great coupons and once they took my coupon even though my phone was acting up. My favorite is the double and triple beef and the Reuben is high quality meat and they make it to order any way I want which is great because I cannot stand the rye bread and they accommodate my preference for the bread I want without any issue. I highly recommend this site in Zephyrhills.
KT
Kevin Tackett
Feb 13, 2026
5.0
Don't stop by often, but this time was great. The young man who took my order was polite and engaging.
AS
April Smith
Jan 30, 2026
1.0
I don’t know how anyone can go eat here. For one they got bugs (ewww) for two the way the higher up talks to the employees and managers is crazy. I came in one afternoon and this lady took my order and at first she seemed polite said her name was Courtney the manager. Then next moment she is talking to the male employee telling him her son will come up here to beat his ass and that her son beat his brother up and how soft the employee was. She even called her son and told him to come up. I think she seen me listening cause I heard her say never mind I got nosey people listening. I thought telling an employee she’d have her son beat him up was too much. Then on top of that the way she was speaking to her management team. I could not have been the employee or manager on shift. She was nice to us but rude to them. Talking to them like they are dogs and not humans. She pretty much told them this is her store she can say and do whatever she wants. She was not polite to the employees or manager. I don’t understand how anyone can just talk down on an employee or manager like that. I didn’t even hear the kid say anything back until she said her son was on the way. I found this disgusting and disturbing. I really think more should be done about this lady talking to her people like that. I’ve herd from friends this isn’t the first time either. But I had to say something about it. I hope this gets to who it needs to so going forward so her employees and managers can do their jobs without her being negative on them. Our food was nice and warm. Just didn’t like to hear how she talked to them. I hope this reaches her boss. Action against her needs to be taken. Cause if we come back in and she is there we will walk out. This was at Zephyrhills arbys on gal blvd.
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Certified March 01, 2026Yext Knowledge Graph
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