Dunkin'

Reviews

• AS

  Arshad Shaik

  1 day ago
  1.0
  I recently had a disappointing experience at a Dunkin’ location that I feel is worth sharing. During my visit, the level of customer service did not meet basic expectations. There was a lack of attentiveness from staff, name AFREDO my order was handled incorrectly, and the overall interaction felt rushed andunprofessional. While I understand that busy environments can be challenging, maintaining courtesy and accuracy should still be a priority. I’ve always appreciated Dunkin’ for its convenience and consistency, which is why this experience stood out. I hope this feedback is taken constructively and used to improve service quality moving forward. Thank you.
• HP

  H Patel

  Apr 11, 2026
  1.0
  Very slow service. Looks like shortage of staff
• NL

  Nickie L

  Apr 7, 2026
  1.0
  Nothing but trash the way you all let your employees speak to customers. Went through the drive through to get a dunkalatte which I get often. I know how they taste. I get to driving taste my coffee and it is not what I ordered. I go back in the store and find out they’re out of the coffee milk they put in the drink. Instead of telling me they just made milk with a shot of espresso, I guess thinking I won’t notice. I turn around and go back inside and tell them and this is when I find out instead of letting me know they just made any drink knowing I would drive off in the drive through. Upon being inside I’m standing there and the girl offered to make me something else so I was fine with that and was satisfied and was gonna just let it go because they were fixing it. Well then you have Ms. whoever she thinks she is in the back standing there with some lady just dead staring me in the eyes and so I’m standing there staring back at them trying to figure out if they were making comments or just talking and staring at me. Is that suppose to be an intimidation tactic ? It doesn’t work. Luckily I am a grown women and don’t engage with little girls who want to act like trash. I didn’t say a word I grabbed my coffee and on my way out this girl starts screaming yeah what I can stare down to and blah blah for absolutely no reason. This girl and me had absolutely no contact and didn’t even speak she just is insecure apparently. My situation had nothing to do with her and apparently she felt triggered enough because my coffee was wrong to start fights with customers. Upon reading the reviews this is a normal thing. Apparently the supervisor at this location allows this behavior. One day you will mess with the wrong customer and it’s not going to be good for you. It’s free to be kind and provide good customer service. Do not come to this location. Luckily I’m not a little girl anymore so I don’t crash out psychotic like some. This store needs a revamp with employees who will provide good customer service. Go get that employee some help if she is intimidated by people’s presence. I was not rude whatsoever and I literally got my coffee and left. There was one girl up front who was very apologetic and fixed it right away. She should’ve been the only one in the conversation.
• NW

  Najee Williams

  Apr 4, 2026
  4.0
  If you order the 6 dollar meal do not get the bagel it’s hard as a rock
• V2

  Vee Bee 2

  Apr 1, 2026
  3.0
  Pleasant staff but small order was incorrect. If you are going to be like other coffee shops and ask for a tip during drive thru transactions, be sure to get your customers order correct. Although Short wait, no reason to have missed ice tea request for stevia. Otherwise no issues. Went inside to retrieve stevia and store is messy. Trash on floor. Just overall not a good look.