Chipotle Willa Springs is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude and unprofessional behavior from staff and management, leading to a negative dining experience.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked rice, small portion sizes, and inconsistent ingredient freshness.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary food preparation areas.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with mobile orders, were reported.
Value for Money
Customers expressed dissatisfaction with portion sizes relative to prices, feeling that they were not receiving good value for their money.
DD
Delia
Dec 14, 2025
1.0
Si pudiera darle menos de una estrella lo haría....mala elaboración de la comida y maltrato al cliente por parte de su dirección...más nunca vuelvo...no lo recomiendo
MS
Mi tienda Shop
Dec 14, 2025
1.0
Mala experiencia en todo en general, violacion de la higiene, la manager general tiene un trato hostil sobre los clientes...
AH
Adriel Hernandez
Dec 14, 2025
1.0
La administración es para nada profesional, trata mal a los clientes y en muchas ocasiones a sus empleados, no tiene conocimiento para estar en su puesto de manager de la tienda...horrible...y se violan muchas normas de higiene.
CC
christian giovanny mosquera cardenas
Oct 28, 2025
5.0
Soy cliente frecuente de este lugar, me gusta mucha la atención que brindan la manager es muy cordial y atenta.
Gracias @chipotle por su exquisitez
LI
Luca Itric
Oct 28, 2025
1.0
We had ordered food through takeout, and each bowl had barely anything in it, way too high of a price for barley anything