Wendy's

3.7
1547 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
365 University Park Drive, Winter Park, FL
32792, United States

Hours

Reviews

3.7
1,547 reviews
5 stars
645
4 stars
337
3 stars
230
2 stars
100
1 star
235

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

While some employees received praise for their friendliness and helpfulness, others were noted for rudeness and lack of professionalism.

Food Quality

Several reviews mentioned declining food quality, with complaints about cold food, stale items, and poor preparation.

Cleanliness

Concerns were raised about cleanliness, including reports of unsanitary conditions and food safety issues.

Speed of Service

The speed of service varied, with some customers experiencing quick service while others faced long wait times.
  • FF
    FLsecurityScratcher
    Nov 17, 2025
    5.0
    This Wendy’s is awesome, the food is always fresh (from my experience) and the staff is great and friendly. Francis in particular is an amazing worker, and has great customer service! Always making sure her customers are taken care of! If she’s not promoted to a manager soon, this place is missing out!
  • XX
    Xeily
    Nov 3, 2025
    1.0
    Horrible, the people were extremely rude and the workers were in a group near the drive thru smoking. While the restaurant was empty. Knocked on my window and told me to get out of the drive thru.
  • SS
    Scott
    Oct 28, 2025
    1.0
    The biscuits just seem to be getting smaller and smaller and smaller. Soon they'll give you one the size of a penny , 2 for 3 bucks...
  • KA
    kailany andreina
    Oct 26, 2025
    2.0
    I don’t normally do reviews but this bothered me a bit, I asked for 2 plain spicy chickens with only extra mayonnaise (I also specifically asked for no pickles). I get what looks like deluxe with a singular tomato & another with pickles lettuce & what looks like ketchup? They weren’t even on a rush we were the only ones at the drive through. All I wanted to say is, Wendy’s you can do better :/ I’m only giving 2 stars rather than 1 cus the lady in drive thru was very nice
  • VA
    Vic A
    Oct 18, 2025
    1.0
    Horrible service and they throw all fries upside down in the bag, my credit card full of soda because the “manager “ hand dirty… he don’t let you talk when you are ordering…

Frequently Asked Questions About Wendy's

Is University Park Plaza Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.