Tropical Smoothie Cafe

Reviews

• NJ

  Nasi Johnson

  Sep 20, 2025
  1.0
  I ordered on uber eats on 9/19 of 3 items, aci bowl, peanut butter flatbread and a chicken wrap. When i placed my order i put specific instructions on the app stating how i did not want pineapple due to me being very allergic and replaced it for banana and also requested no honey due to me not enjoying it. I also saw honey was listed as something they put on the flat bread aswell and also requested no honey on there. When i received my order it looked like no one had read my requests on changing those items on my food. Show uber eats the mess ups and they told me there was nothing wrong which i found to be more upsetting when u see the flatbread drenched in honey. so then i called you guys bc im very upset due to not being able to eat my breakfast. I called the store being very polite stating that my food was messed up and i would like a refund due to paying 32 dollars for food i couldn’t even eat. The manager sounded disstressed already answering the phone. i told them what happened and the manager snapped immediately stating they were the only manger and worker there so it’s not his fault and it was ubers. i stated that uber did not make my food, he did. He went on to get an attitude stating uber made the mistake getting the wrong order, i then was in the middle of speaking abt how it was the workers fault bc they were the one to make my food and the manager hung up the phone on me while i was mid conversation. I called back and demanded my refund because at this point i didn’t even get an explanation on why i can’t get a refund on my end bc the worker was the one who messed up my food. For being the manager they were very rude and quick to blame everyone else. I would like a refund due to that being 32 dollars of my food gone. I would never come back here again or be spoken to by a person who has no respect for customers.
• AP

  A Proud Parent

  Jul 6, 2025
  5.0
  Great customer service! Great smoothies & yummy snacks 😊😊
• JR

  Johnny Rivera

  May 1, 2025
  1.0
  Men this is crazy how the guys I was working and making smoothies w a bad attitude throw all the equipment and no one said anything to him today at 1:31pm! They need to fired him asap I left the store after I saw him doing that. They making money I told you that becouse him!
• BK

  Brittany King

  Aug 23, 2022
  2.0
  I've ordered multiple times at this location as this is a restaurant that I love to eat at. However, at least a handful of times recently, there has been no bacon. I understand that there are shortages of many things in the country but what I don't understand is why customers still have to pay full price for the meal? If I add bacon to my meal I'm charged an additional $2+ so why not give a discount of that same amount for not having bacon??? I'm not a satisfied customer at the moment and the employee seemed very unphased. She told me there's no corporate number and I can call the Franchised owner back tomorrow. I'd appreciate it if someone reached out to me. Thank you!
• MA

  melissa Anderson

  Jun 16, 2021
  1.0
  Always slow i got my food fast but the smoothies took over 10mins. N im on my lunch break

Frequently Asked Questions About Tropical Smoothie Cafe