McDonald's

3.6
1976 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1302 W Fairbanks Ave, Winter Park, FL
32789, United States

Hours

Reviews

3.6
1,976 reviews
5 stars
825
4 stars
387
3 stars
282
2 stars
116
1 star
366

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unprofessional, and unresponsive to customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food that did not match what was ordered.

Wait Times

Customers frequently experienced long wait times in the drive-thru, often exceeding 20-30 minutes, even when the restaurant was not busy.

Food Quality

Several reviews mentioned food being served cold, stale, or improperly prepared, contributing to a negative dining experience.

Management Issues

There were complaints about poor management and staffing, with suggestions that the location needs better oversight and training for employees.
  • ZC
    Zaidaly Chicas
    Jan 5, 2026
    1.0
    Really bad service NO RECEIPTS, when I request manager was with actitud and the other employees was laughing about what I said. Really disappointed. I don’t understand why you put management with unprofessional management. The manager with blonde wig said I can show you in my phone but of course u don’t touch my phone. I work in McDonald’s for 20 year and I know for sure how is the process.
  • DN
    Dr. Nader
    Jan 2, 2026
    1.0
    The worst people ever. On 12/30/25, I passed by the drive thru and orders a cheeseburger. They gave me the burger not fresh and it felt just a little warm, so I asked the woman to make me a fresh one. After 20 seconds, one of the managers come and handed me the same burger. I have been calling them since Tuesday to complain (called 12 times), and no one answered.
  • DM
    Dominica Manno
    Dec 27, 2025
    1.0
    Just went through the drive thru and ordered a 10 nugget meal, and 2 apple pies. Get to the window and was told they don’t have apple pies so the employee asked if we wanted Holiday pies instead. We asked what flavor they were and the employee was unable to answer. Fine. We accept the pies and go to eat them and they are rock hard and completely dried out. It’s 9:20PM and the time stamp says please enjoy by 4:33PM. They gave us pies that were sitting for 5 hours. I’ve had a lot of bad McD’s experiences but this has to be the worst by far. If these pies were sitting for 5 hours what else has been sitting for an extended time frame? I don’t even want to think about it.
  • BB
    Brookelynn Baker
    Dec 21, 2025
    1.0
    nuggets in a bag, are we serious. i’m also missing nuggets, my food is ice cold and i wasn’t given any sauce when i ordered them. literally the only correct and edible part of my order was my dr pepper and you couldn’t screw that up if you tried.
  • TC
    Taylor Cox
    Dec 14, 2025
    1.0
    Placed an Uber order here on Dec 14th, our driver said the restaurant employee said there was no order and was just playing on his phone. I called the restaurant several times with no answer. It’s difficult to cancel an order on Uber without either the customer or driver being penalized. When it’s a restaurant issue Uber requests the restaurant cancel. We’ve been trying to cancel the order for the last hour and Uber keeps reassigning drivers. I wish I could say this is the first time we’ve had issues with this location but we’ve had several. Will not be back and do not recommend!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1302 W Fairbanks Ave, Winter Park?

McDonald's at 1302 W Fairbanks Ave is open 24 hours every day, Monday through Sunday.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's offers a drive-through service that is open 24/7.