Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Winter Haven Subway® Restaurant at 422 Citi Centre Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer service experiences vary widely; some employees are praised for their friendliness and efficiency, while others are criticized for rudeness and poor service.
Food Quality
Many customers report issues with food quality, including stale bread and missing ingredients, leading to dissatisfaction with their meals.
Cleanliness
There are significant concerns regarding cleanliness, with reports of unsanitary conditions and unclean food preparation areas.
Staffing Issues
Frequent complaints about understaffing and long wait times, especially during busy hours, negatively impact customer experiences.
Management
Mixed reviews on management effectiveness; some customers appreciate the new management while others report unprofessional behavior from staff.
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Victoria Sarver
Feb 6, 2026
1.0
I ordered 5 6" subs tonight at 8:20. I've always been a big fan of subway. But the customer service I received tonight was completely unacceptable! The young boy would barley even acknowledge me when I was speaking to him. One of my subs was made incorrect. When I asked to speak to a manager about a issue with the app when placing my order (which i believe is the other gentleman who was with him as there was only 2 staff in the store) he told me oh he just left. I used to love this location because it's close and convenient for me. But after tonight I will never return. His service made me feel uncomfortable and awkward. Thankfully there is many other sub shops in town and I advise everyone to avoid this location.
AA
Anonymous
Feb 5, 2026
2.0
There was a young guy with a big afro without a hairnet handling food. I walked right out.
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Yvette
Jan 30, 2026
1.0
I’m a regular customer and last night I came in and their was 2 young guys, the guy with braids has an attitude, no customer service whatsoever, he didn’t prepared my 2 subs like everyone else supposed to do, just throwing the ingredients everywhere, didn’t also have salami, the lettuce was terrible, prepared the subs and left it on the counter next to the register and left to the back. I got home and the bread were hard , so disappointed, me and my husband end up throwing the 2 subs away, they were nasty……BAD SERVICE!!!!
AD
anthony dixon
Jan 7, 2026
5.0
I didn’t get the young man name but the time was 12:25pm on 1:7:26 and he had a great attitude spoke to everyone that came to the door! If you day was going bad when you walked in it will be better when walking out!
JS
Jacob Scott
Oct 27, 2025
5.0
We always used to come to eat to this subway and we stop going because they where always out of stuff store wasn’t clean and just bad well Saturday we decided to stop by because we haven’t been in a long time and when we walked through the front door we automatically new it was being ran by someone different store smelled so good everything was so nice and clean all the food looked fresh and they where not out of anything meet the new manger Tiffany she is doing a awesome job great customer service skills and friendly smile subway you made the right choice having Miss Tiffany running your store she’s going Amazing job and we definitely will start to come back more now !