McDonald's

3.7
2443 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
893 Cypress Gardens Blvd, Winter Haven, FL
33884, United States

Hours

Reviews

3.7
2,443 reviews
5 stars
1,041
4 stars
502
3 stars
405
2 stars
167
1 star
328

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and attentive staff, while others report slow service and rude behavior.

Food Quality

Food quality is inconsistent, with reports of cold meals, incorrect orders, and even food safety issues like food poisoning.

Cleanliness

The cleanliness of the restaurant is often criticized, with multiple mentions of dirty dining areas and unsanitary conditions.

Order Accuracy

Many customers express frustration over incorrect orders and missing items, indicating a need for better order management.

Drive-Thru Efficiency

The drive-thru service is noted to be quick and efficient by some, contrasting with the slower service inside the restaurant.
  • DM
    Derrickontheblocks Morgan
    3 days ago
    5.0
    I love McDonald's anyway
  • MB
    Mike B
    6 days ago
    3.0
    Service good with short wait.
  • LC
    Lance Carter
    Nov 16, 2025
    1.0
    Takes forever for food to get to me and also got rid the only person who can do their job well raven the manager sucks I see her treating her workers like garbage
  • LL
    Lynea Hagman (LyneaDesign)
    Nov 4, 2025
    5.0
    Strange to say that inside they have amazing service, in a way as if it's not McDonalds. Making sure you have everything. Checking up on people earing inside like it's a sit down restaurant, not a fast food place. They don't need to, but they do. They also keep it well cleaned, even when busy. It's also strage to see it seems like they are well staffed compared to other places. Probably why their wait times are low and their customer service is excellent. I've come here a few times now to eat inside before I head to work, and this is consistent no matter what time, and what day.
  • QM
    Quasha M
    Oct 21, 2025
    1.0
    Terrible service — my food was cold, so I went back through the drive-thru to let them know. They told me to pull up to the next window and then completely forgot I was there. Not even an apology. Very disappointing.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 893 Cypress Gardens Blvd, Winter Haven, FL?

The dine-in service is open daily from 6:00 AM to 11:00 PM.

What time does the drive-through at this McDonald's location operate?

The drive-through is open every day from 5:00 AM to 1:00 AM the next day.