McDonald's

3.6
3610 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
245 6th St NW, Winter Haven, FL
33880, United States

Hours

Reviews

3.6
3,610 reviews
5 stars
1,404
4 stars
739
3 stars
572
2 stars
298
1 star
597

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Customers frequently mentioned slow service, particularly in the drive-thru, with some waiting over 30 minutes.

Food Quality

Feedback on food quality was mixed, with some praising fresh and hot food, while others complained about cold or poorly prepared items.

Staff Attitude

While some reviews highlighted friendly and helpful staff, others noted poor customer service and inattentiveness.

Cleanliness

The cleanliness of the location received mixed reviews, with some praising it while others reported unsanitary conditions.
  • AL
    Auggie L
    Nov 16, 2025
    2.0
    Dounut Man right up the street has lots of 6 dollars deals! You get a sandwich hash brown and coffee iced or regular! It’s actually only 6 dollars and some cents. The food, is real. Actual bacon, and the eggs are true eggs!!! Real good and a meal and combo for 6 dollars! You can’t beat that!! Sooooo tasty!!! Small businesses, is where to go if your hungry and wanting real food and good service!!
  • LL
    Laur
    Nov 15, 2025
    2.0
    Hamburger was almost invisible. Chicken tenders are a little soggy; very small compared to other chicken tenders I have eaten else where. Chicken tenders are a joke. I dont usually eat fast food too much, but once in awhile I will. Since covid, I am very dissapointed in not only the price of food but how small/little/thin the food has turned into. I felt like, "where is the food and where did my money just go to?" Not cool McDonald's!
  • LO
    Luis Ortiz
    Nov 8, 2025
    1.0
    I order in the app and picked up in drive through , I ordered a 6pcs nuggets and a Bacon QPC so I get a 4 pcs instead of 6 pcs and my burger was missing the bacon and the meat looks disgusting is like they had like few broken pcs and instead of put one full meat the just grab every pcs and threw it in there. Is my 2nd time buying here and I can guarantee that is my last one. Also I try to contact the store to at least get my money back and they keep hanging up the call.
  • PD
    PolkCounty Draftsman
    Nov 3, 2025
    1.0
    Due to aggressive panhandlers allowed to harass people INSIDE the restaurant this location should be avoided like the plague. Two different ones accosted me inside one after another. The only way I would take my family here is if there were numerous armed guards and police to ensure customer safety because the management cannot control the influx of homeless people due to their overwhelming numbers.
  • KK
    Kynsha Kelly
    Oct 29, 2025
    3.0
    Went inside to Order on kiosk because drive thru line was filled. Took some time to receive a order which was two cheeseburgers. Got back to the car only to see order was wrong I order one cheeseburger with only ketchup (put mustard and ketchup) instead the second cheeseburger was supposed to be made as is however there was cheese so basically it was a hamburger

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's delivery service?

Delivery is available every day from 6:00 AM to 11:00 PM.

When is the McDonald's drive-thru open?

The drive-thru is open daily from 5:00 AM to 1:00 AM.