Business Details
About
Mexican Restaurant
Chipotle Winter Haven is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
804 Cypress Gardens Blvd, Winter Haven, FL
33880, United States
Hours
Reviews
3.3
1,393 reviews
5 stars
591
4 stars
196
3 stars
112
2 stars
92
1 star
402
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional during interactions.
Food Quality
Many customers reported issues with food quality, including undercooked rice, stale chips, and incorrect orders.
Cleanliness
Several reviews mentioned the restaurant's cleanliness, noting dirty tables, overflowing trash, and unsanitary conditions.
Availability of Items
Customers frequently complained about the unavailability of key menu items, such as rice and proteins, especially during peak hours.
Portion Sizes
There were consistent complaints regarding small portion sizes, particularly for protein, leading to dissatisfaction with value for money.
- MGMakayla GrothJan 3, 20265.0Katherine was so sweet tonight! Thank you for adding joy to my evening. Keep shining girl! Food fire as usual, but no guac so sad face and 4 stars.
- F3fahww 3123Dec 21, 20251.0The felipin lady in the front the makes your bowel was so RUDE AND SLOW. If I’m spending my money on you guys out of all the other places it’s for a reason. But if they can’t honor their prices and portions properly they will not see my business again.
- CSCourtney SweatDec 19, 20251.012/19/25 at approximately 9:50 PM they were out of half of the items (they close at 11). We tried to make it work anyways (my husband and I) so that wasn’t the problem. This rating is due solely to the poor customer service. There was a girl with pink & blonde hair and glasses that was so rude, condescending and disrespectful towards my husband because he wanted her to honor the price that he was told BY THE MANAGER and she refused. She got nasty, curt, and as someone who has worked customer service before and KNOWS the customer isn’t always right - she was dead wrong. The girl started laughing when my husband started displaying his frustration towards the .. how she put it… “it’s just a dollar difference”… but that wasn’t it at all. He only started getting upset because of how she was handling him. She didn’t even wait until we walked out to start mimicking him, pointing at the menu (that did NOT have the carne sada price on it - which is why he went by the mangers word)… essentially she was rude, unpleasant, had horrible customer service, and seemingly immature or unhappy with her own being. There was a language barrier with the manager which is why this interaction with the cashier lasted as long as it did.
- SSShaboniaDec 17, 20255.0I pre-ordered a steak bowl and picked it up around 3 p.m. using the drive-thru pickup window. My order was ready on time and completely correct, and I didn’t have to wait at all. The service was smooth, customer service was great, and the food was fresh and delicious. Overall, a very good experience.
- AAAriasDec 12, 20251.0The lady on 12/12 at 4:45pm with glasses and pink hair had an attitude when I asked could she please rewrap my burrito because the lady who made it just folded it over. She said sure no problem. When she gets to it she said why does she want it rewrapped? it’s just sour cream on the outside. She said under her breath “if you want a double wrap just say that because doing this is just wasting time.” Oh I’m sorry for pulling you away from the register! Mind you I was the only person in line 😂. When she came back I said “Thank you SO MUCH for rewrapping it for me, I really appreciate it😁.” She said oh no problem! Have a good day. Please keep the same energy through and through.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Winter Haven serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle Mexican Grill at 804 Cypress Gardens Blvd?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Winter Haven offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order Chipotle Mexican Grill online in Winter Haven?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Winter Haven?
It is located at 804 Cypress Gardens Blvd, Winter Haven, FL 33880, USA.
Is Chipotle Mexican Grill in Winter Haven LGBTQ friendly?
Yes, Chipotle welcomes LGBTQ customers.
Can I get catering and gift cards at Chipotle Mexican Grill, Winter Haven?
Yes, Chipotle offers catering services and gift cards at this location.
Which nearby dining options are available around Chipotle Mexican Grill in Winter Haven?
Nearby dining options include Rally's, Checkers at 604 Cypress Gardens Blvd, Chili’s Grill & Bar, Jersey Mike's Subs, Juicy Wing and Seafood, It's Just Wings, Buffet City, and Southeast Liquors.
What nearby health and wellness facilities are close to Chipotle Mexican Grill in Winter Haven?
Nearby health and wellness facilities include Aspen Dental, The Joint Chiropractic, Anytime Fitness, The Vitamin Shoppe, and several nail salons like Glamour Nails and Garden Nails Spa.
How can nearby places like Junaid Lakhani dentist and H&R Block be helpful when visiting Chipotle Mexican Grill?
After visiting Chipotle, you can easily access nearby services such as dental care at Junaid Lakhani or financial services at H&R Block, making your visit more convenient by combining errands.