Business Details
About
Mexican Restaurant
Chipotle Winter Haven is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
804 Cypress Gardens Blvd, Winter Haven, FL
33880, United States
Hours
Reviews
3.3
1,374 reviews
5 stars
584
4 stars
192
3 stars
111
2 stars
91
1 star
396
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with undercooked rice and inconsistent portion sizes, particularly with protein.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Cleanliness
Customers frequently noted that the restaurant was dirty, with unclean tables and food preparation areas.
Availability of Items
Several reviews mentioned that the location often runs out of key ingredients, such as rice and proteins, leading to customer dissatisfaction.
Management Concerns
Many customers expressed frustration with the management's inability to address ongoing issues, leading to a decline in overall service quality.
- TSTeresa Stewart3 days ago5.0I went through there drive threw is the only reason I gave three stars but the bowl I ordered was awesome very good food
- KWKim Washington4 days ago3.0Served by a Manager who was very Unprofessional, Unkind and very inconsiderate! I asked a question and she answered very unpleasant. Something happened at home and she brought it to work or maybe she don’t like my kind but I felt bad because my 10 year old wanted to try Chipotle for the first time…what an experience. I’ll definitely have to try another location because this hurts! Food was delicious as always for me. That attitude, Tasteless
- IEIvette EspinalNov 17, 20251.0I’m never the type to write a review but this really just needed to be reported. 11/17/2025 around 6:30-7:30pm. I start to put my order with the girl in the front.. no chicken. Heard no problem. Me and my 10 year old daughter chose steak. I got a bowl and she got a burrito. 2 bites in she says it’s too chewy.. I agreed that mine was too but I kept eating. She proceeded to take another bite and literally almost chocked on the steak. I went to the kind girl on Togo side and I explained to her and she said I’m so sorry and told me the chicken will be done in about 14 mins. 7 minutes on each side. I said that’s fine. I waited. I still had my daughter’s burrito in hand with just the 2 bites on it that she had taken. I waited patiently for the chicken to be done. I hear that the chicken is up so I continue to go with the burrito in my hand and asked the kind girl in Togo if I should just throw it out and she’s said yes that fine, asked me what was in my daughter burrito and started to make it for me. Here comes another employee named Charlie and starts talking in Spanish, not knowing that I myself speak and understand the language… he starts to tell two girls standing that “ If she ate it, she needs to pay for both of them”. So I proceeded to say “actually she didn’t eat it. I showed the girl both times that I still had the burrito in my hand. She told me to throw it out..” both girls looked so shocked that I actually heard him and understood. He didn’t say a word and just walked away. The sweet girl handed me my burrito and says that she’s so sorry about that and I said yeah, he needs to watch his mouth. And the girl just kept saying sorry. I’m just so annoyed at how he came over handling it. The whole time I was there even before my issue, he just seemed very unpleasant and I just feel bad for whoever had to work 8 hours plus with that guy. Charlie do better !!!!!!
- AAAlexNov 5, 20251.0To Whom It May Concern, I am writing to formally complain about the service I received at your Winter Haven location today, November 5, 2025, at approximately 9:15 PM. The employee at the counter treated me with blatant disrespect, displaying both attitude and body language as if I had done something wrong. I purchased one bowl and five sides, which I politely requested to be placed on the side. Despite my polite request, the employee responded with a condescending and unprofessional attitude. When I asked for a handle for my order, I was told that I wasn’t entitled to one, which made no sense. If your policy requires multiple bowls for a handle, that is understandable, but there is absolutely no excuse for the disrespectful behavior I experienced. Furthermore, I am handicapped, which made the lack of proper service even more difficult. The interaction was unprofessional, unnecessary, and disrespectful. I expect this complaint to be taken seriously and for staff to be reminded to treat all customers with courtesy, patience, and professionalism. Thank you for your attention to this matter. Sincerely, Alexandria
- SAsonia alvarezOct 27, 20251.0I went to Chipotle in winter haven fl and the quantity of food was really good. I stopped going to Chipotle in miami because the portions are very small so I am not satisfied. I was with people in winter haven and they said in Orlando it's the same good quantity. But it's getting known that not worth going in miami.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Winter Haven serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle Mexican Grill at 804 Cypress Gardens Blvd?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Winter Haven offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order Chipotle Mexican Grill online in Winter Haven?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Winter Haven?
It is located at 804 Cypress Gardens Blvd, Winter Haven, FL 33880, USA.
Is Chipotle Mexican Grill in Winter Haven LGBTQ friendly?
Yes, Chipotle welcomes LGBTQ customers.
Can I get catering and gift cards at Chipotle Mexican Grill, Winter Haven?
Yes, Chipotle offers catering services and gift cards at this location.
Which nearby dining options are available around Chipotle Mexican Grill in Winter Haven?
Nearby dining options include Rally's, Checkers at 604 Cypress Gardens Blvd, Chili’s Grill & Bar, Jersey Mike's Subs, Juicy Wing and Seafood, It's Just Wings, Buffet City, and Southeast Liquors.
What nearby health and wellness facilities are close to Chipotle Mexican Grill in Winter Haven?
Nearby health and wellness facilities include Aspen Dental, The Joint Chiropractic, Anytime Fitness, The Vitamin Shoppe, and several nail salons like Glamour Nails and Garden Nails Spa.
How can nearby places like Junaid Lakhani dentist and H&R Block be helpful when visiting Chipotle Mexican Grill?
After visiting Chipotle, you can easily access nearby services such as dental care at Junaid Lakhani or financial services at H&R Block, making your visit more convenient by combining errands.