Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
803 reviews
5 stars
346
4 stars
178
3 stars
104
2 stars
42
1 star
133
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some items being cold, stale, or incorrect.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and bathrooms.
Drive-Thru Experience
The drive-thru service was frequently criticized for long wait times and order inaccuracies.
Positive Experiences
Despite the negatives, some customers praised the food and service, particularly mentioning specific menu items.
- MMmaster mindzNov 8, 20252.0Wendy’s fell off big time customer service from the crew to the management is garbage reason the higher management is trash sit around all day, gossip while customers are in line we work too hard for money to go down the drain Wendy’s needs to revamp there whole staff got staff that just looks at you like your dumb
- FKFaris KadirOct 30, 20251.0Terrible experience, not safe to eat. Saw two members of the staff, who were not wearing gloves, touch customers' fries while handling them, to put them in the bag. One of them was also handling the register... Touching money. One of those customers was me. I asked the young lady to please remake them, to which I saw her hand the fries to the employee at the fry basket, only to have that employee dump them into where they keep the cooked fries and then proceed to scoop and put them into a box for me. This basically contaminated all of the other fries in the bin.... Additionally, I requested no pickles and there were pickles.
- GTGary ToOct 10, 20251.0Went here for breakfast. Muffin sandwiches were cool, not hot. Pull apart cinnamon roll were like warm and dry. Part of the whole open kitchen, is so you can see the shift supervisor, reach for your French toast sticks with his BARE hands, and toss them into the fryer. Real quality control here folks.
- WWWWladyOct 9, 20252.0The drive thru is a long wait, then they’ve gotten my order wrong on multiple occasions. Past couple of times I’ve been through my food is cold and seems like it’s been sitting for a while.
- BNBryce NelsonSep 10, 20251.0Right in a convenient spot but avoid it unless you’re in an absolute necessary situation. They’re open late but often have very limited options after 8pm. Key food items often missing or incorrect (often being 3 out of 4 times in the past month). Check your bag in the drive through if you need any “extra” items (forks, napkins, straws). Our fault for continuing to go back but we’ll adjust and plan better in the future. Hope this helps someone in the future.
Frequently Asked Questions About Wendy's
Is 13549 W Colonial Dr Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Winter Garden, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Winter Garden, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (407) 656-0120.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 13549 W Colonial Dr Wendy’s serve breakfast?
Yes, this Wendy’s location in Winter Garden, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 13549 W Colonial Dr, Winter Garden, FL?
The drive-thru is open Monday to Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.
Is the Wendy's at 13549 W Colonial Dr currently open?
Yes, the Wendy's at this location is open and committed to serving quality food every day.
Does this Wendy's location offer delivery services?
Yes, delivery is available where offered. Check availability by entering your address on the Wendy's app or order.wendys.com.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Does the Wendy's at 13549 W Colonial Dr serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides available through the app or website.
How can I contact this Wendy's location for questions or feedback?
You can call (407) 656-0120, use the live chat on Wendy's contact page, or fill out the Customer Satisfaction Survey referencing your receipt details.
Are there other dining options near this Wendy's?
Yes, nearby dining options include IHOP for breakfast and brunch, Chipotle Mexican Grill for Tex-Mex, 1000 Degrees Pizza Salad Wings, Blaze Pizza, Culver's, Burger King, Maryland Fried Chicken, and Uncle Kenny's BBQ.
What nearby convenience or coffee shops can I visit near Wendy's?
Wawa, a convenience store and coffee shop, is located nearby and can be a convenient stop before or after your Wendy's visit.
Are there any financial services close to this Wendy's location?
Yes, FAIRWINDS Credit Union and Truist banks are nearby for your banking needs during your outing.
Is there public transportation or ATM services near Wendy's to assist customers?
There is a PNC ATM nearby which can be helpful for cash needs, although specific public transit stations are not listed in the profile.