McDonald's

3.0
1004 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5426 Hamlin Groves Trail, Winter Garden, FL
34787, United States

Hours

Reviews

3.0
1,004 reviews
5 stars
351
4 stars
126
3 stars
89
2 stars
60
1 star
378

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Mixed reviews on food quality; some praised freshness while others complained about cold or improperly prepared items.

Cleanliness

Concerns raised about cleanliness in the dining area and bathrooms, with some customers noting dirty tables and lack of hand sanitizers.

Positive Experiences

A few customers highlighted excellent service from specific staff members, indicating that there are positive experiences amidst the negative feedback.
  • LM
    Leonardo Miranda
    Jan 2, 2026
    1.0
    My wife went pretty bad with the food after eating there; there was literally no one at the cashier, the same person who picks your food, touches the money, and prepares the fries, drinks, etc. I wont be back!
  • JP
    Jazka Prickett
    Jan 1, 2026
    5.0
    The food is quite delicious, and I only had to wait for three minutes for my mobile app order.
  • GR
    GiaNina Raia
    Dec 29, 2025
    1.0
    The workers here regularly give you a regular Coke instead of diet. Putting people’s health at risk. Personally we are not diabetic but this place could have a lawsuit on their hands with the regularity of this it does not seem to be an accident. Tonight when I let them know they gave us 2 Cokes not Diet Cokes in the drive through line, we got 2 new drinks one was Diet Coke and one was Cherry Coke. Like what? Why am I paying for something I didn’t want and twice given wrong drinks. We already left so did not get a new drink after that. we only come here for the soda and the workers here either think it’s funny or are just really bad at their jobs. Sadly we will just go to Wendy’s for our DC even though McDonald Diet Coke is much better I can’t keep getting regular coke every other time it’s truly so gross. Guess when Dutch Bros opens this place will loose half their business due to the staff here.
  • EM
    Enrico Montecchi
    Dec 9, 2025
    1.0
    Dirty place. No one shows up to clean the tables. No hand sanitizers available. Kiosks out of service. Damn, who manages this?
  • GG
    Gymnastics
    Nov 30, 2025
    1.0
    This is the third time but I have had a very disappointing experience at this location. This time it was horrible. We ordered our food at 6:40 and got it at 7:30. It was almost an hour of wait. For 2 BIG MACS and some fries. Ridiculous!!!! Plaster is about 10 angry customers behind me also complaining about the long wait and the employees were all super rude and angry basically yelling at us. 🤦🏻‍♀️ In addition, our food was super cold and stale!!!!! They didn’t even explain why they were taking soooo long. I could’ve given it zero stars I would! NEVER COME HERE again!!!! I want a refund now!!!! The managers, especially were soooo rude. The one nice employee was an old lady on break , she actually helped us when our Order arrived wrong. Did I also mention that they had about five people‘s orders mixed up? This is absolutely ridiculous. I’m never coming back.

Frequently Asked Questions About McDonald's

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:30 AM to midnight, except on Fridays and Saturdays when it extends to 1:00 AM.

Does this McDonald's have a drive-thru, and what are its hours?

Yes, the drive-thru is open daily from 5:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.