Dunkin'

2.7
243 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Winter Garden, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2245 Western Way, Winter Garden, FL
34787, United States

Hours

Reviews

2.7
243 reviews
5 stars
77
4 stars
22
3 stars
7
2 stars
20
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, especially in the drive-thru, often exceeding 20-30 minutes.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with many customers experiencing poor customer service.

Order Accuracy

Numerous reviews mentioned incorrect orders and issues with food quality, including cold or stale items.

Management Issues

Several customers noted a lack of effective management and staffing, contributing to the overall poor service experience.

Cleanliness

Some reviews mentioned cleanliness issues within the store, impacting customer perceptions.
  • RG
    Ryan Ground
    Nov 11, 2025
    1.0
    Horrible service. Sat in the drive thru lan for 30 minutes without receiving my order when no one else was in line
  • JH
    J H
    Nov 6, 2025
    1.0
    Ordered the cute wicked munchkin box to surprise my kids. Get home and open it up to 10 lousy plain boring donuts, not the sprinkle wicked color ones they’ve been advertising all over the app. So much for a fun surprise for my kids.
  • MM
    Michael
    Oct 29, 2025
    1.0
    The staff at this location are overwhelmed and thus rude and inconsiderate to guests. I sat in the drive through for almost 20 mins, only to be told there was an additional 15 minute wait for food. I was then told I would have to come inside and wait as to not back up their drive through line. Due to a disability this was not possible. What a complete waste of my time. This occurred on 10/29/25 around 12:23pm. The woman on the speaker was rude and inconsiderate and borderline discriminatory. Unacceptable.
  • ER
    Eva REVELLI
    Oct 24, 2025
    5.0
    I went yesterday there and the girl who took my order was so nice with me and treated me well. She gave me advices to choose the drink because you were out of hot chocolate. The Candy bar latte was the one she told me to try and it was so good. I can’t remember her name sadly. The interaction with her was nice ! Thank you girl! In general I love to come here because the team is amazing
  • HC
    Hailey Chapman
    Oct 16, 2025
    1.0
    I’m never one to complain given I work in food service as well, so I can understand how hard you guys work and how frustrating a job it can be, but I had the rudest interaction today ordering at the drive thru, when I add one thing I’d be cut off multiple times with “is that it?” “Anything else” After every single thing I ordered, then I ordered a latte and she asked me how many pumps do I want for a flavor, I asked her what’s a normal amount because I don’t know that, and she just gave me a big sigh and then gave me an answer. It was just very weird, basically it’s free to be nice and don’t be mad because there’s a bunch of mobile orders that’s not my fault. On top of that I waited 15 minutes for a pretty basic order and I was the only person in the line

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' in Winter Garden, FL?

Dunkin' in Winter Garden, FL is open daily from 4:00 AM to 9:00 PM.

What types of meals does Dunkin' serve at this location?

Dunkin' serves breakfast, lunch, and brunch meals.