Chipotle Winter Garden is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and negative attitudes from employees.
Food Quality
While some customers enjoyed the food, many complained about inconsistent quality, including overcooked or improperly prepared items, and issues with food freshness.
Portion Sizes
Numerous reviews indicated that portion sizes were smaller than expected, with many customers feeling shortchanged on ingredients, particularly proteins.
Cleanliness
The restaurant's cleanliness was a major concern, with multiple reports of dirty dining areas, overflowing trash, and unsanitary conditions.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and delays in service, particularly with online and mobile orders.
JW
J Ro (#wherejeffgoes)
4 days ago
1.0
Worst Chipotle ever. Terrible service and consistently understaffed. Avoid this location.
AM
André Monteiro
5 days ago
5.0
Comida boa e por um preço baixo, mas atenção, muito itens são apimentados e pode não agradar as pessoas mais sensíveis
NB
Nada Burshalli
Nov 16, 2025
1.0
Review for The Villages WG branch:
Everything about this location is a mess. From Dirty floor. To Last scoops we got from almost every pot! Rude employees and careless manager. Mind you I paid for my daughter’s food only to get this service!!!! Not the first time to regret, but definitly the last time I step in this location!
JZ
James Ziegler
Oct 27, 2025
1.0
I enjoy purposely putting an app order in with a 10 minute buffer since I know it won't be ready. Im usually the only person waiting by the pickup shelf and staring at my order sitting on the kitchen counter for 10mins. I believe that the workers working online orders get promoted if they dont attempt to make eye contact or assist pateintly waiting customers. Order was 20 minutes late and of course the order is wrong.
AV
Austin Vodrazka
Oct 17, 2025
1.0
I’m really disappointed with this Chipotle. Every time I go, they’re super stingy with the portions. I get that things are expensive, but when you’re paying over ten bucks for a bowl, it shouldn’t look half empty. I shouldn’t have to beg for a full scoop of rice or chicken.
The food itself tastes fine, it’s Chipotle, so you know what to expect, but the portions at this location just don’t match the price. It’s frustrating when other Chipotles are generous and this one acts like they’re rationing every ingredient.
I love Chipotle in general, but this location really needs to work on consistency and not being so stingy with the servings.