Chipotle Winter Garden is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
The restaurant consistently received complaints about being dirty, with overflowing trash cans and unclean dining areas.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful attitudes.
Food Quality
Customers reported issues with food quality, including undercooked rice, incorrect orders, and stingy portion sizes.
Order Accuracy
Many customers experienced problems with incorrect orders, missing items, and delays in service.
Atmosphere
The atmosphere was often described as chaotic and uninviting, with loud music and a messy environment.
HB
Hannah Baker
6 days ago
2.0
Food is good but you guys need more staff no reason why there should be one person on the line and the line is to the door this is the 3rd day in a row I came in and it’s like this.
MG
mike gagliano
Dec 31, 2025
1.0
I realize it is New Year’s Eve, but the employees at the winter garden village location were absolutely miserable and rude! Very disappointed. Food was still good as usual though.
PP
PinkSparkle1214
Dec 9, 2025
1.0
We went in November and the rice was undercooked. Decided to try it again last week and the rice had too much lime. All you could taste was lime and no seasoning. On top of the rice issue we were overcharged. Customer service at both the restaurant and over the phone were terrible.
JS
JS S
Dec 8, 2025
1.0
Disgusting chipotle, price gets raised every year, the portion gets smaller and smaller, not sure if it’s the employee that gets so lazy that don’t want to cook or something or company policy purposely giving customer tiny portions. Disgusting and not to mention dinning area it’s like trash station, everywhere is full of trash.
AZ
Anne Zantua
Dec 6, 2025
1.0
Disappointing experience, my mom and I came in and were treated poorly, the amount of meat they gave us was barely enough and when we asked for a little bit more they wanted to charge us for double meat but the lady in front of us asked for more meat and they gave her more without charging her extra which I thought was incredibly unfair and makes me believe that they wanted to charge us extra because we’re Asian and the lady infront of us was white. Please do better, we will not be returning to this location.