Many customers praised the deliciousness of the Italian beef sandwiches, hot dogs, and chocolate cake, although some noted inconsistencies in food preparation and temperature.
Service Issues
Several reviews highlighted problems with service, including long wait times, issues with kiosks, and staff not being attentive or helpful.
Atmosphere
The restaurant's small size and crowded conditions were frequently mentioned as drawbacks, making it uncomfortable for some diners.
Customer Experience
While many enjoyed the friendly staff and vibrant atmosphere, others expressed disappointment with the overall dining experience due to noise and disorganization.
Pricing Concerns
Some customers felt that the prices were high for the portion sizes and quality, with mentions of extra charges for toppings.
EE
Erik Eaton
4 days ago
5.0
I love Portillo's. This is a good location but still needs some work. Calling out the orders isn't working. If you order from the kiosk, they don't always call it out. If you sit outside, make sure you continue to go back and check if your order is ready because I haven't heard them call any order outside.
JS
Joe Spencer
5 days ago
1.0
Highly disappointed. Atmosphere is nothing like the other locations and a single person bathroom???? What the? Portillos is always busy and they only have one toilet? That's ridiculous!
TT
Terri Thrower
Nov 5, 2025
5.0
My first visit only earned 3 stars. I ordered the Italian sausage sandwich. I did not add peppers. It was a grilled sausage on a bun. No condiments. I added mustard. The sandwich was VERY dry. I normally love Italian sausage, but this had little flavor and no juice. My next visit, I ordered the Italian Beef with hot peppers and gravy on the side. The beef is juicy and has a light flavor. The peppers - WOW!!! They make the sandwich. And I could not get enough of the gravy! So on visit #3, I ordered the Italian Beef with spicy peppers DIPPED - easily the most awesome sandwiches I have ever had. It is very messy. I will never order anything else! I will probably never know how the hot dogs are. My husband likes the dogs as well as the beef - not dipped, but he loves the chocolate cake!
JR
John Rosenow
Oct 30, 2025
5.0
To me, this is a casual, trendy place; lots of young people. Service was quick and friendly. My Grandson had a Burger and I had the Italian Beef Sandwich and Fries. All tasted good and was hot. My Grandson said the Hot Dogs are really good too!
After we finished our meals, my grandson had fun running around the water pop-up splash area. I would definitely like to eat here again.
DB
Dean Boturla
Oct 30, 2025
3.0
I had heard a lot about Portillo's from social media and I was Looking to give it a Try.
First off We made the mistake of going at 3:15 and the Local highschool had just let out so there were about 50 teenagers All over and the noise was very loud.And You had to use a Kiosk which is not My Most favorite instrument to operate.
After ordering My food I had to wait about 5 minutes but My friend was having problems with the Kiosk so I had to assist him after he got his food we found a seat.I have to admit that I didn't order what I wanted,I got a Long bun with sliced meat.No sauce just meat and a roll 🙄. Very dry.
Frequently Asked Questions About Portillo's The Villages
What type of food does Portillo's The Villages specialize in?
Portillo's The Villages is known for America's favorite Chicago-style hot dogs, Italian beef sandwiches, burgers, salads, and chocolate cake.
Where is Portillo's The Villages located?
It is located at 2283 Doctor Randy McDaniel Way, Wildwood, FL, 33585, USA.
What are the operating hours for Portillo's The Villages?
Portillo's is open from 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Since when has Portillo's been established?
Portillo's was established in 1963.
How can I view the menu or place an order online for Portillo's The Villages?
You can browse the menu at https://www.portillos.com and place orders online at https://order.portillos.com/.
Are there mobile apps available for Portillo's The Villages?
Yes, Portillo's has apps available for Android and iOS devices via the Google Play Store and Apple App Store respectively.
What are the main contact details of Portillo's The Villages?
You can reach Portillo's The Villages at +1 352-723-9660.
What nearby sports venues or teams are close to Portillo's The Villages?
Nearby, you can find VHS Basketball, an amateur sports team, and the Buffalo Stampeders community active life group, which might be great to check out before or after your visit.
Are there any nearby entertainment venues close to Portillo's The Villages?
Yes, The Tracy Performing Arts Center, a theatre and concert venue, is close by for entertainment options around your visit.
How can nearby restaurants help when visiting Portillo's The Villages?
Portillo's itself is located near another Portillo's restaurant in The Villages, FL, which offers hot dogs, burgers, and other favorites, giving diners more variety in the area.