Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,528 reviews
5 stars
720
4 stars
284
3 stars
167
2 stars
109
1 star
248
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers praised the food as delicious, many others complained about cold, overcooked, or missing items.
Cleanliness Concerns
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and improper food handling practices.
Positive Staff Interactions
Despite the negative feedback, some customers noted excellent service from specific staff members and managers, indicating potential for improvement.
Order Accuracy
A recurring issue was missing items from orders, both in-store and drive-thru, leading to customer frustration.
- RRraimundo ramirezNov 9, 20251.0Lo peor
- VFVIOLETTA FATAKHOVANov 9, 20255.0Fast service, and food was excellent. Fried yucca was outstanding
- VRVictor RodriguezNov 9, 20255.0Atención rápida y buena comida al estilo casera.
- BPBernice Mitchell - Real Estate ProfessionalOct 29, 20251.0Absolutely terrible service starting with the cashier and then when you get the order!!! I recommend you absolutely look for another place to eat
- NHNaomi Howard-ShimkoSep 26, 20253.0Every time I order pick up from this location something is missing from my order. They tape up the bag really well so it's hard to open it and check while there, but from now on I will aways check it before I leave and just have them give me another bag. The food id always delicious though!
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) Monday through Friday.
Does Pollo Tropical offer delivery services and what are the delivery hours?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online via their delivery URL.
Where is Pollo Tropical located in Weston, FL?
Pollo Tropical is located at 2633 Weston Rd., Weston, FL 33331, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical offers Cuban and Latin American cuisine, with a focus on fresh 24-hour citrus marinated chicken and traditional Cuban dishes with a creative twist.
What payment options does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, and also supports mobile NFC payments and debit cards.
Does Pollo Tropical have seating options and is it family-friendly?
Yes, Pollo Tropical has seating available, including outdoor seating and high chairs, welcomes families and children, and has wheelchair accessible entrances and restrooms.
Is Pollo Tropical open on major holidays?
Pollo Tropical is closed on December 25, 2024. Other holiday hours may vary.
Are there nearby gas stations to Pollo Tropical for convenient stops?
Yes, Mobil, 7-Eleven, and Exxon & Mobil Stations are nearby, making it easy to fuel up or grab convenience items before or after dining at Pollo Tropical.
What lodging options are near Pollo Tropical for visitors?
Residence Inn by Marriott Fort Lauderdale Weston hotel is nearby, providing convenient accommodation for visitors dining at Pollo Tropical.
Are there automotive services near Pollo Tropical for car maintenance?
Yes, there are several automotive service providers nearby, including Adventure Tires Complete Car Care, Meineke Car Care Center, Tint World, Discount Tire, and Mecanico adventure tires.