Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
2,294 reviews
5 stars
898
4 stars
480
3 stars
306
2 stars
154
1 star
456
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tyana and Ana for their exceptional service.
Food Quality
While some reviews mentioned great food and flavors, others reported issues with food freshness and incorrect orders, indicating inconsistency in food quality.
Cleanliness
Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
Order Accuracy
There were multiple complaints about incorrect orders and items missing from orders, suggesting a need for improvement in order accuracy.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the vibe while others found it lacking, particularly during busy times.
- COCaridad OfarrillNov 8, 20251.0I asked and was about to pay for my food and saw them making my food wrong number one I was on my lunchbreak And number 2 My food wasn't done how I requested. And then when I spoke up and said something they went to speaking creole and laughing which to me was not funny so of course , most of my lunch break went by im so disappointed in the service.never had a problem at this location never again . I wouldn't recommend for nobody else
- DMDiana MartinNov 8, 20251.0Been going here for years. HORRIBLE service in the drive thru every time. I'm as polite as can be and the kids act like they want to kill your or you are bothering them. No steak in my steak bowl. I basically paid for rice and beans when I ordered a steak bowl. I'm tired of bad treatment and low quality food when prices are THIS high. Never again.
- JDjorge diazNov 5, 20255.0Eating here was great food was well cooked and speedy service! A most definitely recommend trying this pollo tropical.
- ASAlyssa StephensNov 4, 20251.0Disgusting. First they got my order wrong then this. Will not be back, been going here since I was a kid.
- DBDwayne BarrettOct 27, 20255.0I Have had the best experience with this location staff is always smiling ,happy and on point . I want say a special thank you to Tyana who is always so kind warm and helpful, her customer service skill is definitely unparalleled . This organization is very bless to have such good employee . She ensure she listen to your order very carefully and go above and beyond to serve you behind and in front of the counter . Thank you Tyana for your service . 🙏🏿
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical in West Palm Beach?
Pollo Tropical is open daily from 10:30 AM to midnight for dine-in and drive-through services, with drive-through open until 12:00 AM.
Does Pollo Tropical offer delivery service?
Yes, delivery is available every day from 10:30 AM to 11:30 PM. You can order online via their delivery page.
Where is Pollo Tropical located in West Palm Beach?
Pollo Tropical is located at 3085 45th Street, West Palm Beach, FL 33407, USA.
Does Pollo Tropical accept credit and debit cards?
Yes, they accept American Express, Discover, MasterCard, and Visa cards for payment.
Is Pollo Tropical suitable for families with children?
Yes, Pollo Tropical welcomes families and offers a children's menu and high chairs.
Does Pollo Tropical offer catering services?
Yes, catering is available for events and gatherings.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including signature grilled chicken and Mojo roast pork.
Are there any nearby fast food restaurants near Pollo Tropical?
Yes, Wendy's and Jimmy John's are nearby fast food restaurants you might consider before or after visiting Pollo Tropical.
What medical facilities are nearby Pollo Tropical?
Nearby medical centers include Pediatric Associates Tampa Bay Riverview, Baptist Health Surgery Center, and West Palm Beach Family Doctors, Inc.
Are there any local services near Pollo Tropical that might be helpful to customers?
Yes, services such as Sprint Store By Wireless Connections Group for mobile accessories, Lanis style barbershop for grooming, and CenterWell Retail Pharmacy for prescriptions are nearby.