Pollo Tropical

3.5
2294 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
3085 45th Street, West Palm Beach, FL
33407, United States

Hours

Reviews

3.5
2,294 reviews
5 stars
898
4 stars
480
3 stars
306
2 stars
154
1 star
456

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tyana and Ana for their exceptional service.

Food Quality

While some reviews mentioned great food and flavors, others reported issues with food freshness and incorrect orders, indicating inconsistency in food quality.

Cleanliness

Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.

Order Accuracy

There were multiple complaints about incorrect orders and items missing from orders, suggesting a need for improvement in order accuracy.

Atmosphere

The atmosphere received mixed reviews, with some enjoying the vibe while others found it lacking, particularly during busy times.
  • CO
    Caridad Ofarrill
    Nov 8, 2025
    1.0
    I asked and was about to pay for my food and saw them making my food wrong number one I was on my lunchbreak And number 2 My food wasn't done how I requested. And then when I spoke up and said something they went to speaking creole and laughing which to me was not funny so of course , most of my lunch break went by im so disappointed in the service.never had a problem at this location never again . I wouldn't recommend for nobody else
  • DM
    Diana Martin
    Nov 8, 2025
    1.0
    Been going here for years. HORRIBLE service in the drive thru every time. I'm as polite as can be and the kids act like they want to kill your or you are bothering them. No steak in my steak bowl. I basically paid for rice and beans when I ordered a steak bowl. I'm tired of bad treatment and low quality food when prices are THIS high. Never again.
  • JD
    jorge diaz
    Nov 5, 2025
    5.0
    Eating here was great food was well cooked and speedy service! A most definitely recommend trying this pollo tropical.
  • AS
    Alyssa Stephens
    Nov 4, 2025
    1.0
    Disgusting. First they got my order wrong then this. Will not be back, been going here since I was a kid.
  • DB
    Dwayne Barrett
    Oct 27, 2025
    5.0
    I Have had the best experience with this location staff is always smiling ,happy and on point . I want say a special thank you to Tyana who is always so kind warm and helpful, her customer service skill is definitely unparalleled . This organization is very bless to have such good employee . She ensure she listen to your order very carefully and go above and beyond to serve you behind and in front of the counter . Thank you Tyana for your service . 🙏🏿

Frequently Asked Questions About Pollo Tropical

What are the regular opening hours of Pollo Tropical in West Palm Beach?

Pollo Tropical is open daily from 10:30 AM to midnight for dine-in and drive-through services, with drive-through open until 12:00 AM.

Does Pollo Tropical offer delivery service?

Yes, delivery is available every day from 10:30 AM to 11:30 PM. You can order online via their delivery page.