Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,230 reviews
5 stars
615
4 stars
234
3 stars
145
2 stars
51
1 star
185
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items.
Customer Service
Service quality varied significantly, with some staff praised for their friendliness while others were criticized for rudeness and poor attitude.
Food Quality
Food quality was inconsistent, with complaints about dry or overcooked chicken, but some customers enjoyed the taste and freshness.
Cleanliness
Several reviews highlighted concerns about cleanliness, particularly in the dining area and bathrooms.
Management Response
Mixed feedback on management, with some customers appreciating the efforts of specific managers while others reported negative experiences.
- CBCelia BatistaDec 3, 20251.0The most ridiculous and scam-like thing was that I went to buy a family-sized chicken, and I was shocked to find that they remove the meat from the breast to make the fillet, and what's left on the bone is what they served me.
- PSPalm Beach Spine and SportNov 19, 20255.0We have been coming here for years for lunch and we just have to take the time and shout out to their employee Frank who is one of the best employees I have seen come out of this location! We love our Pollo!
- LDLydia DNov 5, 20255.0Quick drive thru and girls at window polite & helpful✅
- JGJahvaughn GittensOct 15, 20255.0Great service from Karla
- RFRoberto FelizOct 14, 20254.0Family meal was good same o same o
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in West Palm Beach?
Pollo Tropical in West Palm Beach is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services every day from 10:00 AM to 11:30 PM via their online ordering platform.
Where is Pollo Tropical located?
It is located at 7785 South Dixie Highway, West Palm Beach, FL 33405, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes featuring fresh, citrus marinated chicken and traditional recipes.
What payment options are accepted at Pollo Tropical?
They accept American Express, Discover, MasterCard, and Visa, including debit cards and mobile NFC payments.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and offers a children's menu along with high chairs and family-friendly seating.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms.
Are there nearby schools close to Pollo Tropical where families might visit before or after dining?
Yes, nearby schools include Palm Beach Maritime Academy and Sunny Side Academy which are convenient for families visiting the restaurant.
What nearby grocery stores can customers visit when going to Pollo Tropical?
Customers can visit Don Victorio's Market and AAA Family Produce Groceries, both located near Pollo Tropical for fresh produce and groceries.
Are there other dining or café options near Pollo Tropical in West Palm Beach?
Yes, nearby cafés and eateries include aioli - Sour Dough Bakery & Cafe, Aioli, and China Cafe, offering a variety of dining experiences close to Pollo Tropical.