Brand Certified
Pollo Tropical
3.8(1239 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
7785 South Dixie Highway, West Palm Beach, FL
33405, United States
Certified by Pollo Tropical • Mar 01, 2026
(561) 202-0037
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/west-palm-beach/7785-south-dixie-highway
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.8
1,239 reviews
5 stars
619
4 stars
235
3 stars
145
2 stars
51
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unresolved order issues.
Food Quality
Many customers complained about food quality, specifically mentioning dry or overcooked chicken and incorrect orders.
Cleanliness
Several reviews pointed out unsanitary conditions, including dirty tables and reports of roaches in drinks.
Order Accuracy
A significant number of customers experienced issues with order accuracy, frequently receiving incorrect items or missing components.
- DJD J.M1 day ago1.0I ordered fried Yucas, instead tou gave me rocks. Old food should be thrown out, not kept for tomorrow or next week.
- BKBruce Kreitman6 days ago5.0Great service great atmosphere and a very clean restaurant
- OHOnelda HilaireFeb 25, 20264.0If I'm going to be getting home too late, I'll stop by to get my favorite dish. So I don't have to skip meals, the food is good and plentiful. I understand it's a Latin American restaurant, but they should hire people who speak at least a little English. One day someone took my order; it was Good certainly, but she didn't even know how to say "fork," and that was quite perplexing.
- TLTerence LeeFeb 15, 20265.0The best Tropichop I ever had! I cose the grilled chicken all the way which had plenty of onions, bell peppers, corn, and the yellow rice was nice and tender. Everything was prepared just right! Great job guts!! Thanks
- AAAlesandroFeb 3, 20261.0The manager was really rude when I said that the order was wrong and when I got the order back it was wrong. Terrible service
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in West Palm Beach?
Pollo Tropical in West Palm Beach is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services every day from 10:00 AM to 11:30 PM via their online ordering platform.
Where is Pollo Tropical located?
It is located at 7785 South Dixie Highway, West Palm Beach, FL 33405, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes featuring fresh, citrus marinated chicken and traditional recipes.
What payment options are accepted at Pollo Tropical?
They accept American Express, Discover, MasterCard, and Visa, including debit cards and mobile NFC payments.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and offers a children's menu along with high chairs and family-friendly seating.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms.
Are there nearby schools close to Pollo Tropical where families might visit before or after dining?
Yes, nearby schools include Palm Beach Maritime Academy and Sunny Side Academy which are convenient for families visiting the restaurant.
What nearby grocery stores can customers visit when going to Pollo Tropical?
Customers can visit Don Victorio's Market and AAA Family Produce Groceries, both located near Pollo Tropical for fresh produce and groceries.
Are there other dining or café options near Pollo Tropical in West Palm Beach?
Yes, nearby cafés and eateries include aioli - Sour Dough Bakery & Cafe, Aioli, and China Cafe, offering a variety of dining experiences close to Pollo Tropical.
Brand Certified Facts from Pollo Tropical
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Certified March 01, 2026Yext Knowledge Graph
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