Morton's The Steakhouse

Reviews

• DV

  Devin Vassell

  4 days ago
  5.0
  I had an excellent dining experience thanks to Thomas. He was very attentive, friendly, and made sure every detail was perfect. His knowledge of the menu helped me choose the best dishes, and his warm attitude made the meal even more enjoyable. I look forward to returning because of his outstanding hospitality. Highly recommend!
• RG

  Rachel Goldberg

  5 days ago
  1.0
  I am extremely disappointed by our experience at Morton’s The Steakhouse. For a restaurant at this price point, the service was completely unacceptable. Our waiter seemed new, and to be clear, he was very kind. This is not personal toward him. But if someone is new, they need proper training and support. He clearly was not set up for success, and management failed him — and us. We sat down and ordered Pellegrino and a bottle of wine, which came out at a normal pace. He then asked if we wanted bread, we said yes… and it took 30–45 minutes to arrive. When it finally did, we started eating, and he proceeded to dump the entire remaining bottle of wine into our already full glasses, finishing it before our appetizer even arrived. The bottle was gone before the first course. We ordered a three-course meal. After another short wait, our entrées came out, but we never received our appetizer. The appetizer was soup. Something premade. Somehow that never made it to our table. I asked a runner to get a manager. She came over and was pleasant, and told us we could eat the entrées as intended and they would be remade to ensure they were warm once the soup came. The waiter then claimed someone else took the two soups. So… no one thought to simply pour two more bowls? Eventually the soup arrived. The only gesture offered was an extra dessert, but the special already includes dessert. Why would we want more dessert instead of adjustments to the actual mistakes? Remove the lobster tail upgrade. Comp the molten cake upgrade. Do something that reflects accountability. When our entrées were re-served, the side we ordered was missing. Another 8–15 minutes passed before the manager dropped it off with no acknowledgment of the timing disaster. No apology beyond surface level. No ownership. We stalled finishing our meals just waiting for the spinach. Dessert timing was equally confusing. After waiting about 15 minutes (which would’ve been fine had the rest of the night not already been chaotic), there was no offer of coffee. We ordered key lime pie to eat there, key lime pie to go, and a molten chocolate cake. We were told one dessert was “in the oven.” Key lime pie does not go in the oven. One slice came out and sat in a to-go container while we waited nearly 20 more minutes. We live 40 minutes away and were genuinely concerned about how long this pie was sitting unrefrigerated. The entire night lacked coordination, urgency, and management oversight. We had dirty silverware and a dirty table at points during the meal. For a $300–$400 dinner for two people, this is simply unacceptable. Again, I do not blame the new waiter. He was kind. But he needed help and clearly did not have it. Management should have been far more attentive and proactive. There was no sense of care, no attention to detail, and no meaningful recovery effort. I would not return and would not recommend this location to friends.
• NP

  Neil Picart

  Feb 16, 2026
  5.0
  Evening started off poorly. We sat for more than 40 mins with only bread delivered to the table. Everyone else around us were being served and checked on regularly. After we got Charlie, the manager, he assigned Max. Max's service and attention to our needs redeemed the evening and earned Morton's the 5 stars. We plan to give them one more try to see if they can earn a full 5 star review.
• SM

  Santana Morales

  Feb 4, 2026
  2.0
  We dined here 3 nights ago to celebrate my boyfriend’s birthday and left very disappointed, especially for a high-end steakhouse with such a strong reputation.We had a 7PM reservation but weren’t seated until about 7:30 PM. Service felt rushed and unwelcoming from the start. Our server did not explain menu items, steak sizes, or preparations, and rarely checked on our table. He also didn’t ask about toppings, doneness satisfaction, or how our meal was overall — which is basic service at this level.Both steaks were underwhelming. One was not cooked as ordered, and both lacked flavor. We eventually felt uncomfortable continuing to speak up. What made it worse was feeling like we were treated differently from other tables around us. As minorities, that feeling is hard to ignore — especially on what was supposed to be a special birthday dinner.I did speak with a manager onsite and received a $50 credit, which I appreciate, but it didn’t address the overall experience. I also submitted a complaint and have yet to hear from the owner or GM. I hope management takes this feedback seriously because the service and quality did not match the restaurant’s reputation.
• SS

  Sabrina

  Jan 30, 2026
  3.0
  I visited this location yesterday evening and was seated at the bar. While the food and atmosphere were great, I was disappointed by my initial experience with service. Upon sitting at the bar, I was told by a female bartender with blonde hair that she was too busy to assist me at the moment, and I waited without acknowledgment. Shortly after, a group of guests arrived and received immediate, friendly, attentive service. During this time, my presence was spoken about as if I were not sitting there. At one point, the bartender suggested that she could “make me move my bag” so other guests could sit down. This was said while I was seated there and had been waiting for service, which felt inappropriate and unprofessional. A simple, polite request would have been sufficient. I did correct her on her poor choice of words and lack of customer service towards me. Thankfully, Jordan, another bartender, stepped in and provided excellent service. He was attentive, kind, and professional, and completely changed the direction of my experience. He deserves recognition for his customer service. What stood out most was that other guest, noticed the difference in treatment as well and were kind enough to offer me a drink—something that should have been handled by staff, not guests. I understand that servers may sometimes prioritize guests they believe will tip more, but every customer who enters an establishment is spending money and deserves equal respect and courtesy. I did share this feedback with management, as I hope this is addressed moving forward. Overall, the food was great, but consistent and respectful service should be standard for everyone.

Frequently Asked Questions About Morton's The Steakhouse