McDonald's

3.6
1281 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
650 Belvedere Rd, West Palm Beach, FL
33405, United States

Hours

Reviews

3.6
1,281 reviews
5 stars
587
4 stars
209
3 stars
180
2 stars
53
1 star
252

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several reviews mentioned the location being dirty and poorly maintained, affecting the overall dining experience.

Mobile Order Problems

Customers frequently experienced issues with mobile orders not being honored or processed correctly.

Food Quality

Mixed feedback on food quality, with some customers receiving cold or stale items, while others enjoyed their meals.

Customer Care

Many reviews highlighted a lack of customer care and professionalism from staff, particularly in handling complaints.
  • WW
    Woof
    Jan 4, 2026
    1.0
    I'm usually pretty patient, but waiting 15 minutes behind two people in the drive thru because they handed the first person the wrong bag. First of all, the person who got the wrong bag walked back through the drive-thru and gave the bag back, and the worker took it back through the window which is a big No-No because the guy already opened the bag to see that his order was wrong! Come on, you're putting hamburgers and french fries in a bag how hard can that be?
  • NL
    Nicholas Lombardi
    Jan 3, 2026
    1.0
    Just went to this location and am absolutely disgusted. Ordered on the mobile app and had a pretty big order. When we got to the window we were told the order was showing up as a different location, yet in the app it said it was sent to this location. I find it funny that other people left reviews saying they always have excuses on why they can’t make mobile orders. Lazy people… drive the extra five minutes to the other location.
  • AB
    Anthony “A” B
    Dec 23, 2025
    1.0
    Very dishonest! They always have an excuse why they can’t take mobile orders. Stay away! If your on i95 don’t go to this one! They just want to overcharge you!
  • TR
    Travel With Rolando
    Dec 11, 2025
    5.0
    I have been coming to this McDonald’s for years. Well the dollar meal is now five dollars. The people that work there are very, very nice and their locals. The food is needless to say fast food not the healthiest but it’s great in a pinch when you need to put something in your belly, and you don’t have time to cook.
  • AM
    Aya Marie
    Dec 9, 2025
    2.0
    My husband and I go to this McDonald’s often because we live down the street. For some reason the last two times we went our mobile app codes have not been registering with the McDonald’s when we went through the drive through, however on the app it was showing it was used. Today some lady who took our order said it didn’t work for a discount on our French fries and there’s nothing she can do. We showed her the app which said it was just used and accepted and we would like the matter resolved. We asked for the manager. The lady proceeded to to say Shes the manager even though Shes just a shift lead and said “I can’t do anything”. Both of us have worked in food service with him being a manager before, we know darn well that is a lie and you certainly can do something. However the issue wasn’t just her lack of assistance and customer care, it was her attitude of not giving a crap about our experience or even attempting to assist or resolve the matter. She didn’t even put in the effort, as the “manager” on an issue that is clearly an error on the McDonald’s part not ours. We were not being Karen’s we were being polite. I’m pregnant so I really wanted the discounted fries. Her attitude was poor and her customer care skills are some of the lowest I’ve seen. She did not reflect well on McDonald’s as a company. Needless to say we paid the full price for the fries, whatever, and they ended up coming to us cold and stale :(. I was quite disappointed. There are few things I am able to eat without vomiting due to pregnancy, McDonald’s is actually one of them. I’m very sad about my experience here today. McDonald’s you are a multibillion dollar company and you certainly could have done better. Hire people who care about how they reflect on your company. I do have a good things to say tho, the lady at the second window who gave us the food was very pleasant and kind. She has a powerful smile and asked us about our day. Thank you, I wish I woulda gotten your name.

Frequently Asked Questions About McDonald's

What are the McDonald's operating hours in West Palm Beach?

McDonald's at 650 Belvedere Rd in West Palm Beach is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, the McDonald's at 650 Belvedere Rd offers 24/7 drive-through service.